Rick decided to solve the problem with the use statistical process control(spc) tools. Based on the case study and the data given,your group shall brainstorm and develop 3 tools in SPC in implementing quality improvement programmes and investigate the quality issues within their organization with the respect to these following question:
1) Develop a scatter diagram using a total number of shipments and number of defective shipments. Does there appear to be any relationship?
2) Develop a Pareto chart for the type defect that have occurred.
3) Referring Pareto Chart that you have drawn in question 2 analysis the Pareto Chart by 80/20 rule using fish bone diagram
The report should include the content as below:
- a)Introduction
- b)Statement of problem
- c)Study objective
- d)Scope of study
- e)Finding
- f)Discussion
- g)Conclusion
- h)References
