Description
• Select a firm you have worked with or a business for which you are a customer.
• Select a core product or service of the business and describe the operations process (inputs, transformation, and outputs) for that product or service.
• Briefly compare that process with another one at either:
o the same company (e.g., a bank would have different processes for those making deposits and those requesting loans or a café would have a different process for ‘eat in’ and ‘take out’), or
o a similar process in a similar business (e.g., McDonald’s process versus that of a fine dining restaurant).
• Make two or three brief recommendations for improving the process you examined.
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