Assessment Resource Summary
Unit Details BSBINN301 – Promote innovation in a team environment
Assessment Type This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment.
Assessment Methods Written Assessment (J) Assessment 1
(Written Questions)
Project (C) Assessment 2A.1
(Team Profile Development)
Assessment 2A.2
(Team Stages Management)
Assessment 2B.1
(Team Plan and Schedule)
Assessment 2B.2
(Team Feedback Form)
Last Modification Date March 2021
Page 1 of 18
Unit Summary
This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.
It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Prerequisite Units
There are no recommended pre-requisite units for this competency.
Co-requisite Units
There are no co-requisite units for this competency.
Resources
Resources: Student Learner Guide, PowerPoint presentation, Office equipment and resources, computer facilities with internet, including the “Student Resource Folder”, accessible for every student via Rhodes College intranet.
Types of innovation
You Need an Innovation Strategy (hbr.org)
The 4 Types of Innovation: A Business Leader’s Guide (tdlogicalis.com.au)
The 4 Types of Innovation and the Problems They Solve (hbr.org) Building an innovative team http://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/ http://www.business.gov.au/business-topics/business-planning/innovation/Pages/default.aspx
Team Building
http://www.dummies.com/how-to/content/ten-qualities-of-an-effective-team-player.html
Team rules
www.sai-iowa.org/…/Example%20of%20Team%20Groundrules.doc
Team dynamics
http://www.mindtools.com/pages/article/newLDR_86.htm
http://www.ceswoodstock.org/job_search/resumeskillspers.shtml
Group Dynamics: it’s characteristics, stages, types and other Details | Management
(yourarticlelibrary.com)
Tuckmans 5 Stages Of Team Development
Forming, Storming, Norming, and Performing – From MindTools.com
5 Stages of a Team Development Tuckman | Better Explained (project.pm)
Effective communication in the workplace
The Importance of Effective Communication in the Workplace (careeraddict.com)
Meredith Belbin – Henley Management College http://www.youtube.com/watch?v=eFsA4wUf3I0
Workplace change
http://www.businessballs.com/changemanagement.htm
Innovation failures
http://www.innocentive.com/blog/2013/10/17/5-examples-of-failure-that-resulted-in-innovation/
Legislation – Privacy Act
https://www.legislation.gov.au/details/c2014c00076
Note: Students, currently employed, are encouraged to bring their current employer’s policies and procedures and or relevant documents (with their employer’s permission) to use in their course work.
This material must be reviewed prior to use by the Institute’s Trainer/Assessor. For students who are unable to bring adequate policies and procedures, the Institute will provide a practice set of documents.
ASSESSMENT 1 – WRITTEN QUESTIONS
Student Name: ______________________________________________________________
Student ID No: ______________________________________________________________
Student Instructions:
1. Your answers should be on a separate document using word processing software such as MS Word & or other software (hand written submissions are only acceptable with prior approval from your Trainer)
2. Your document should be professionally formatted and include
a. Your Name
b. Your Student ID c. Unit Code d. Assessment Number (i.e. BSBINN301 Assessment 1)
3. Please reference to each question number and retype each question with your answers
4. You must answer every question and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what is sufficient detail for an answer
5. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor cannot tell you the answer, he/she may be able to re-word the question for you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”
6. Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut & pasted (such as a definition), then the source should be referenced
Questions
1 In your own words, explain what innovation means.
2 Provide definitions for the following terminology.
Behaviour
Colleague/s
Communication
Collaboration
Debate
Debrief
Diversity
Feedback
Ground rules
Group Dynamics
Lateral Thinking
Outcomes
Opportunity
PESTLE Analysis
Pro-active
Reactive
Recognition
Reflection
Responsibility
Rewards
Team
Working relationship
3 Research and outline below at least one model of Innovation.
(Note: There are many different models relating to the types of innovation available so be sure to quote the source of your information).
4 Outline at least THREE (3) benefits of having an innovative work environment.
5 List at least FIVE (5) characteristics of an effective team.
6A Outline at least FOUR (4) factors that can lead to poor group dynamics.
6B Outline at least FOUR (4) strategies that can be used to improve group dynamics.
6C Explain how group dynamics can influence innovation within a team.
7 Describe the role that diversity can play in the ability for a team to be innovative.
8 Outline at least THREE (3) ways that can be used to support cross fertilisation of ideas across and within teams.
9A List at least FOUR (4) external factors that may contribute to innovation in the workplace.
9B List at least FOUR (4) internal factors that may contribute to innovation in the workplace.
10 For each of the following management activities, briefly outline how each can either hinder innovation and/or encourage innovation.
MANAGEMENT ACTIVITY ENCOURAGE INNOVATION HINDER INNOVATION
Allocation of time
Allocation of work activities
Modelling leadership behaviours
Rewards
Recognition
Open and Effective Communication
Feedback
11 The Stages of Team Development Model was developed by Dr Bruce W Tuckman in 1965. For each of these stages listed below, provide a brief explanation of what each stage involves.
Stage 1:
FORMING
Stage 2:
STORMING
Stage 3:
NORMING
Stage 4:
PERFORMING
Stage 5:
ADJOURNING
12 Managing change can be difficult for many people and organisations. Outline at least TWO (2) potential challenges that can occur when imposing change on people and organisations.
13 List at least THREE (3) benefits of communicating proposals for change with others both inside and externally to your organisation
14 What are the advantages of management support in the implementation of any organisational change?
15 What methods are available to monitor the impact of a change once it had been introduced? List at least FIVE (5) methods.
16 Questioning techniques are a critical method used to determine the perspective of others in the team.
For each of the following questioning techniques, provide a brief outline of what each is and how it can be used to encourage others to contribute to innovation within the team.
Probing
Clarifying
Open ended
Closed
17 List at least THREE (3) guidelines or rules you would give to participants when conducting a brainstorming session.
18 What is a flow chart? Explain why is it useful when change is being implemented?
19 List at least FIVE (5) personal qualities you would expect to see in a manager who is inviting workers to participate in a major change process?
Assessor Use Only
Attempt 1: Assessor Comments
• Satisfactory (S) • Not Satisfactory (NS)
Assessor Signature: _______________________________ Date: __________________
Attempt 2: Assessor Comments
• Satisfactory (S) • Not Satisfactory (NS)
Assessor Signature: _______________________________ Date: __________________
Attempt 3: Assessor Comments
• Satisfactory (S) • Not Satisfactory (NS)
Assessor Signature: _______________________________ Date: __________________
ASSESSMENT 2 – PROJECT – STUDENT INFORMATION
Student Name: ______________________________________________________________
Student ID No: ______________________________________________________________
Student Instructions:
1. Your answers should be on a separate document using word processing software such as MSWord & or other software (hand written submissions are only acceptable with prior approval from your Trainer)
2. Your document should be professionally formatted and include
a. Your Name
b. Your Student ID c. Unit Code d. Assessment Number (i.e. BSBINN301 Assessment 2)
3. Your answers referenced to each question number (you do not need to retype the questions if you properly reference your answers)
4. You must answer each question and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what is sufficient detail for an answer
5. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor cannot tell you the answer, he/she may be able to re-word the question for you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”
6. Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut & pasted, (such as a definition), then the source should be referenced
PROJECT
You will be required to undertake and develop FOUR (4) Assessment tasks in order to successfully complete this assessment. This Project Assessment requires you to demonstrate evidence of your ability to:
• Apply practices that promote innovation within a team including:
– modelling open and respectful communications
– contributing to the make-up and rules of the team
– planning and scheduling of activities
• Encourage others to contribute to innovation in the team
• Implement improvements and communicate about them
You may complete this assessment project by working either individually or in groups of up to 4 students.
SCENARIO
You have been appointed as the lead on a new innovation project for your chosen organisation, (refer to Appendix 1) however you’re aware that a team effort is required in order to make a difference.
A list of questions (below) have been devised by the Senior Leadership Team that they would like you to review. As this is the first project of this nature that you’ve handled, they have asked that you touch base with them to let them know your responses to the questions before you commence work on the project.
Please prepare responses to the following questions that you’ll take to the leadership team and include these as part of your assessment submission documents.
PART A
ASSESSMENT TASK 1 – TEAM INNOVATION PROJECT: PROFILE DEVELOPMENT
Q1. What information do you need to know about team members to decide who is best suited to this project?
Q2. Describe the ideal team member for an innovation project. What skills and attributes do they need to have?
Q3. Once you have your team in place, list the ways that they will be able to contribute to the project.
Q4. How will you bring people into the team to cross-fertilise ideas?
Q5. How will you establish ground rules for the team?
Q6. How will you agree to communicate responsibilities?
Q7. Outline what personal rewards could be offered to team members for their contributions?
Q8. How will you model behaviour that supports innovation?
Q9. What sources can you access to research ideas that can be used to inform the project?
Q10. What methods can you use to share information within and outside of the team?
Q11. What barriers to innovation might you encounter within the team and how you may overcome them?
PART A (Cont.…)
ASSESSMENT TASK 2 – TEAM INNOVATION PROJECT: TEAM STAGES MANAGEMENT
Using the Tuckman (1965) Stages of Team Development Model (template below) develop a proposal for how intend to manage the new team at each of the stages in the progress of the project.
STAGE DESCRIPTION OF STAGE YOUR PROPOSED ACTIONS
FORMING
STORMING
NORMING
PERFORMING
ADJOURNING
PART B
Now that you Team Innovation Profile and proposal has been approved by the Senior Leadership Team it is time to get your new Team together and start planning!
ASSESSMENT TASK 1 – TEAM INNOVATION PROJECT: TEAM CHARTER; RESPONSIBILITIES AND ACTIVITIES SCHEDULE
Working with your team and using the template at Appendix 2, complete the Team Charter, Responsibilities and Activities Schedule based on the following guidelines:
1. Develop a Team Charter
You should agree on the Team’s purpose, objectives and scope. This is also where you establish the ground rules for how you intend to work together.
2. Team Members Roles and Responsibilities
Outline the roles and responsibilities of each team member, explaining how and why the group decided on these particular roles and each of the responsibilities.
You should also outline how you agree and communicate responsibilities in ways that encourage team-based innovation and utilise individual strengths.
3. Team Activities Schedule
Using the template in Appendix 1, develop a schedule for the delivery of team activities. Include at least three possible activities that will provide opportunities for each team member to contribute to the project. For example: Team meetings / Client meetings / Training / Presentations / Planning / Collaboration / Follow up.
ASSESSMENT TASK 2 – TEAM INNOVATION PROJECT: FEEDBACK SURVEY
In order to provide all Team Members with the opportunity to contribute to the plan and have input into the operation of you new innovation team, you will be required to develop a Feedback Survey Form that you will use to obtain the opinions of your team members.
Your assessor will be looking for:
? the communication skills to work with team members constructively
? the literacy skills to research and understand scenario
? planning and organising skills
? the self-management skills to take a pro-active team role and to reflect on own performance
? your knowledge of the innovative characteristics of team members, as well as a knowledge of the characteristics of environments that encourage innovation
? knowledge of different roles that people may play within a team, how this impact on the way a team works and what it might achieve
? knowledge of group dynamics in a team
Your submission should be prepared using business software such as MSWord, Excel, Power Point or similar software, with hard copies provided to your Assessor. (Hand written submissions are only acceptable with prior approval from your Trainer).
Your documents should be professionally formatted and include:
a. Your Name
b. Your Student ID c. Unit Code d. Assessment Number (i.e. BSBINN301 Assessment 2)
Resources: Refer to Resources section at Page 2.
ASSESSMENT 2 – ASSESSOR CHECKLIST
This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.
Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.
Please complete below
Student Name:
Student ID No:
In undertaking this assessment, the student: Attempt 1: ___________
(Date)
Satisfactory Attempt 2: __________
(Date)
Satisfactory Attempt 3: __________
(Date)
Satisfactory
Provided suitable responses to the ELEVEN (11) Team profile development questions. ? Yes ? No ? Yes ? No ? Yes ? No
Developed an appropriate proposal (using the Tuckman Model) for how they intend to manage the new team at each of the stages in the progress of the project.
? Yes ? No
? Yes ? No
? Yes ? No
Used the Appendix 2 template to prepare and complete the Team Charter,
Responsibilities and Activities Schedule for their chosen scenario. ? Yes ? No ? Yes ? No ? Yes ? No
Developed a Feedback Survey Form that could be used to obtain the opinions of their team members. ? Yes ? No ? Yes ? No ? Yes ? No
Provided any other additional evidence to form part of the project to be assessed.
_______________________________
_______________________________
_______________________________
? Yes ? No
? Yes ? No
? Yes ? No
Assessor Use Only
Attempt 1: Assessor Comments
• Satisfactory (S) • Not Satisfactory (NS)
Assessor Signature: _______________________________ Date: __________________
Attempt 2: Assessor Comments
• Satisfactory (S) • Not Satisfactory (NS)
Assessor Signature: _______________________________ Date: __________________
Attempt 3: Assessor Comments
• Satisfactory (S) • Not Satisfactory (NS)
Assessor Signature: _______________________________ Date: __________________
APPENDIX 1: ORGANISATION OPTIONS FOR PROJECT
OPTION 1
Cappuccino Cafe is an Italian coffee chain attempting to enter the Australian cafe market. It will open its first store in a popular shopping centre in the middle of one of Australia’s major cities at the beginning of next summer. The owners of Cappuccino Cafe are aware that there are three major competitors with stores in the same shopping centre. They know they need to come up with an innovative marketing campaign including an opening event to lure consumers into their store.
Cappuccino Cafe stores make their espressos and cappuccinos using a Southern Italian style blend of Arabica and Robusta coffee beans. The owners of the chain believe the quality of their coffee is superior to that of their competitors and believe that once customers try their coffee they won’t want to drink anything else. They are going to charge similar prices to their main competitor.
Cappuccino Cafe wants to launch its newest product, Cafelato, a mixture of coffee and cinnamon gelato at the opening event.
Cappuccino Café wants to have a fresh innovative marketing campaign. They don’t want to have a boring, conventional marketing campaign using traditional advertising media such as billboards and newspaper ads.
OPTION 2
You work as the HR manager in a call centre employing 50 operators. Management has decided to implement an electronic time capture system to replace the clock cards currently being used. Unlike clock cards, where anybody can put a card into the punch machine, even if you are absent, the new system will use a finger print scan which is a form of biometric data. Staff will be required to clock in on arrival and departure and the system will assume that 30 minutes has been taken as an unpaid break for lunch.
Any variations to worked time will require the worker to complete a form and have it signed by the area manager prior to being sent to payroll. Previously the area manager adjusted the clock cards to account for variations in worked time.
You are aware that some workers “clock off” for a friend when they leave a few minutes early and
“clock on” if their friend is running late. This will not be possible with the new system.
You are now preparing to introduce this new technology to the workforce. The use of biometric technologies raises a number of privacy concerns. These may vary according to the context in which the biometric information is collected and the type of biometric system in operation. Some of the general concerns are as follows.
– That widespread use of biometric systems will enable extensive monitoring of the activities of individuals. This is so particularly if the same form of biometric information is used to identify individuals in a number of different contexts—that is, if a type of biometric information is used as a unique multi-purpose identifier.
– Biometric technologies, such as facial recognition technologies, may be used to identify individuals without their knowledge or consent.
– Biometric information could reveal sensitive personal information, such as information
about a person’s health or religious beliefs.
– The security of biometric systems could be compromised, and that biometric information stored in a central or local database, or on an object in the possession of an individual, could be acquired by those wishing to use it for some kind of gain.
– The accuracy and reliability of many biometric systems are still unknown, causing some to express concern about the potentially serious consequences for an individual who is falsely accepted or rejected by a biometric system.
APPENDIX 2: TEAM CHARTER; PLAN AND SCHEDULE TEMPLATE
TEAM NAME DATE
TEAM LEADER PROJECT SPONSOR
TEAM PURPOSE / MISSION Purpose of the team / Why it exists?
GOALS / OBJECTIVES List at least 2-3 specific project goals/objectives
Outline why this goal/objective was chosen
STAKEHOLDERS List all those parties who have a stake in the success of the project
BOUNDARIES
(Levels of authority; any constraints?) Constraints the team is working within
e.g Authority to make decisions; technologies to be used by the team
LIFECYCLE
How long will the team exist?
TEAM MEMBERS NAMES: ROLE/S KEY RESPONSIBILITIES
Who’s in the team? Key role within the team Key responsibilities within the team
RESOURCES REQUIRED What resources do the team currently have and/or may require in the future – could include Financial; Human; Physical; Equipment
TEAM COMMUNICATION
PLAN How will the team communicate amongst members; to whom; how often; in what format? Outline how you agree and communicate responsibilities in ways that encourage team-based innovation and utilise individual strengths
DECISION MAKING PROCESS How will decisions be made? E.g Consensus
TEAM ACTIVITIES SCHEDULE
ACTIVITY (Description) PARTICIPANT/S LOCATION TIMEFRAME
START FINISH
