Develop, facilitate and review all aspects of case management | My Assignment Tutor

COMMUNITY SERVICES SECTION, WETHERILL PARK 90008 Unit CodeCHCCSM005Unit Name and release numberDevelop, facilitate and review all aspects of case management Unit DescriptorThis unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.Pre-requisitesNot ApplicableWhat do I need to do to be deemed competent?To be deemed competent in this unit you must be able to provide evidence that you can: Determine appropriate response to case management in accordance with organisation and legislative requirements Conduct case management meetings Develop an appropriate case management plan Monitor and review case work activities and processes Link to the full Unit of Competence https://training.gov.au/Training/Details/CHCCSM005To achieve a satisfactory resultThe Assessor will assess competence against the performance criteria, knowledge and skills plus foundation skills as specified in the ‘Unit of Competency” details of the unit listed above. This unit is . Your final result will be recorded as You will be given an outline of assessment tasks and due dates for each assessment event. Each assessment task/event will be marked as Satisfactory or Unsatisfactory. You must gain a satisfactory result for each assessment task/event to achieve a result of AC (Competency Achieved) for this unit of competence. Assessment events and scheduleEvent Number/NameMethod of Collecting EvidenceVenueAssessment date or submission due dateAssessment 1 of 2Short answer questions/Case StudiesClass/HomeAssessment 2 of 2Practical Role Playsimulated environment Assessment conditions and related informationFor information on the following, refer to your Course Assessment Guide (available from your teacher) and/or Every Learner’s Guide to Assessment in TAFE NSW, which is available from www.tafensw.edu.au/courses/assessment Absent or arriving late for assessment Assessment feedback Credit transfer Educational support services Extension of submission due date Reasonable adjustment Recognition of prior learning (RPL) Repeating a unit(s) of competency Re-sit or resubmitting an assessment event Review of an assessment outcome – appeal of an assessment decision Learner Discipline Policy – TAFE NSW Contact DetailsTeacherSharron MatayaloCourse CoordinatorMerissa RandallCampusWetherill ParkSectionCommunity ServicesPhone98299752Emailmerissa.randall1@tafensw.edu.au Assessment 1 Case Study 1 Eva is 21 years old and has a mild intellectual disability. She arrived from Croatia with her parents and older brother 10 years ago. She attends a Day Program 2 days a week and works in a coffee shop 2 days a week. She is very social and gets along with everyone and would like to live on her own one day. Recently her parents mentioned that there is another girl at the Day Program who is bullying her. The client is 19 years old and has Down Syndrome. She has called her names, stolen from her and even physically assaulted her. Eva’s parents are becoming concerned about this, but are too afraid to say anything because they are worried about what will happen to Eva and her service. There are a number of statutory requirements that case managers must abide by. Discuss one that might be relevant when working with Eva.Provide one reason why it is important to ensure that the client participates in setting goals.How can you ensure that you provide a culturally inclusive service to Eva?What are the rights of the client to complain and how can you assist the client to make a complaint? Case study 2 Anthea Lee was born in Beijing China in 1953. She immigrated to Australia in 1974 with her husband. Anthea worked as a teacher until she retired. She speaks English fluently. Her husband has passed away and she has been living alone in her own home in metropolitan Sydney since that time. However, she recently had a stroke which has left her with some weakness in her left side. This has also affected her speech and her memory. She is very determined to remain in her home and her son fully supports this decision. They are very committed to any plan that will see her return to a state of wellness again and functioning with support in her own home. Complete the case management plan template.Why is it important to continue to monitor Anthea’s plan when you work with her?Discuss possible outcomes when client targets are set too high or too low?Who are some of the stakeholders you may need to consider when there are needs for change following a review of Anthea’s case?What are some actions to take/consider when reaching case closure? Case Management Plan Client Name:DOB:Date:Aboriginal/Torres Strait IslanderEthnicityReligion/SpiritualityIssueGoalStrengths to support goalsLimitations, which prevent goalsServices/Referral OptionsNameStrategy to address goalName of Case Manager:Review Date: Assessment 2 Role Play Part A Case Study 3 Dan Smith is 17 years old and has just served a 2-year sentence at a Youth Justice Centre. He is on release. A case management plan needs to be developed to assist Dan with integration to the community and resuming his education and training. Issues: Currently living in a halfway house which is only available for the next two months.He has lost touch with friends and familyHis family refuse to support him financiallyNot employedAt risk of re-using drugs and alcohol You will form pairs and conduct a case management meeting in class. During this meeting, you will: 1. Facilitate information sharing with the client and establish an appropriate rapport 2. Identify and agree on roles, responsibilities, boundaries and service delivery 3. Determine and agree on needs and goals 4. Discuss the impact of legislative and statutory requirements on the client, agency and significant others (including privacy and confidentiality). You will then complete the reflection sheet and submit to your teacher. Assessment 2 Part B You will be required to complete a case note following your meeting with the client on the reflection sheet. Evidence guide and feedback Assessor: ____________________________Student: _________________________ Assessment CriteriaS/USCommentAssessment 1Discusses one relevant statutory requirementIdentifies a reason why a client must participate in goal settingDescribes a reason for providing culturally inclusive servicesUnderstands the rights of a client to complainCompletes the case management plan templateUnderstands the importance of monitoring the case management planIdentifies possible outcomes when targets are set too high/lowConsiders appropriate stakeholders when change is requiredUnderstands case closure processesAssessment 2Facilitates information sharing with the client and establishes an appropriate rapportIdentifies and agrees on roles, responsibilities, boundaries and service deliveryDetermines and agrees on needs and goalsDiscusses the impact of legislative and statutory requirementsCompletes case note Final Mark