RTO No. 31736 | CRICOS 03010G HOSPITALITY SITXHRM003 Lead and manage people Assessment Tool 1 of 3: Knowledge questions PRINT CLEARLY – Please fill out the following using Black or Blue Ink only. Qualification Student nameKomalpreet KaurStudent numberQFC2013454Student emailQFC2013454@student.queensford.edu.auAssessor nameAngel RanjitAssessment due date31/5/2021Submission dateAttempt 1 Date: 22/5/2021Attempt 2 Date:Attempt 3 Date:Result for attempt (S or NS) Note: If you have not signed the student declaration on the next page your submission will not be accepted. Student declaration of authenticity Before you submit this Assessment Tool you must declare that the work is your own. Read the text below. Sign the declaration if you agree with all of the statements. I declare: Signed: Komalpreet Kaur Dated: 22/5/2021 Assessment Tool 1 of 3: Knowledge questions Purpose This Assessment Tool will test your underpinning knowledge before you go on to the case study and practical tasks of leading and managing people. Location You are to answer a series of questions to assess your understanding of matching ICT needs with the strategic directions of the enterprise. Resources supplied by your assessor Documents You will need to be familiar with the following documents: SITXHRM003 Learner Guide Physical resources None Resources you will need to provide Computer and internet access How to submit this Assessment Tool What?Complete all of the questions and submit to submission linkWhen?Your assessor will advise the due date and time for this assessment.Where?Upload to the submission link for Assessment Tool 1 of 3 in Moodle. If your assessor advises not to use Moodle you may hand in your printed copy of this Assessment Tool however you MUST keep a copy. What you must do to achieve Satisfactory for this Assessment Tool This Assessment Tool is the first of 3 assessments for this Unit of Competency. You must achieve a Satisfactory result (correct response) for every question. You are permitted 3 attempts at this assessment. Questions Question 1 Explain the role and function of a supervisor/manager in the hospitality industry for making decisions, delegating tasks to staff, monitoring staff performance and also planning and organising a team. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 2 Providing information to your team is essential when in a leadership role. Discussion the types of information that supervisors/manager should provide to their team. Include in your response why this type of information is important to provide to teams. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 3 Provide an detailed explaination of why team members to need understanding the expectations, roles and responsibilities for the following areas: Assessor FeedbackSNS Feedback (MUST be provided if NS is selected) AreaExplainationThe important of adhering to policies and procedures of the organisation Being a cooperative team member and being open with their communication Understanding their role and responsibilities within the workplace (nature and scope of work) Working with others in the workplace and within their own team Understanding reporting requirements Question 4 Based on your response in Question 3, how do you ensure that the expectations, roles and responsibilities of your team align to the that of an organisation? Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 5 There are many styles of leadership which are applied when leading a team. List and briefly describe four (4) different leadership styles which apply when leading a team. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 6 Which leadership style best describes how you would lead a team? Give a example ofhow you would apply your chosen leadership style. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 7 List six (6) characteristics of effective leadership and detail how you could apply these characteristics in your own role as a leader. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 8 What are three (3) key features of open and supportive communication you should apply when in a leadership role? Outline the features of open and supportive communication. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 9 As a leader, you will be responsible for continually providing support and motivation to your team. List two (2) motivational theories which you could use in your own role as a leader and explain their effectiveness. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 10 Discuss how group dynamics plays a role in successful team management? Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 11 Complete the following table by providing: Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) PrincipleDescriptionExampleThe key characteristics of effective teams The role and attributes of effective team members Team structures (organisation of teams) Potential problems with a team The benefits of effective teamwork Question 12 List five (5) forms of recognition and reward which should be applied when leading a team. Give examples of how you could used each of your listed methods. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 13 Outline two (2) types of organisational plans and provide a brief description for each of them. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 14 Discuss the planning processes when developing and implementing at team performance plan. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 15 As a leader, you will be responsible for each individual staff’s development needs. Development of staff can occur due to promotion, opportunities for greater responsibilities within the organisation, or to improve performance. When planning, organising and providing staff development, you will be need to consider several areas. These areas are listed below. Provide an example of how you address each of the listed considerations when managing staff development. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Considerations when planning, organising and providing staff developmentExampleDevelopment requirements due to change in job responsibilities Opportunities for staff development through external training and undertaking professional development Development requirements due to a formal promotion Opportunities for staff development through internal training and undertaking professional development Staff development through opportunities to create greater autonomy or responsibility Result (for use by assessor only) Has the student signed the declaration of authenticity or this has been done through Moodle?☐ Yes ☐ NoHas reasonable adjustment been made by the assessor in assessing the student’s competency in respect of this Assessment Tool? ☐ Yes ☐ No If Yes, the assessor must specify the arrangements of the reasonable adjustment. Describe here: Name of assessor Signature of assessor Date of marking assessmentClick here to enter a date.Overall Result for this Assessment ToolSatisfactory ☐ Not Satisfactory ☐If resubmission is required, provide dateClick here to enter a date.If resubmission is required, specify requirements Resubmission due date and time: The following must be resubmitted: Note to assessor: once this Result section is completed, copy the result of S or NS to the cover page and transfer result to the Student Assessment Tracker.
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