Organizational Change – Case Study
Post-Test (Case Study [Artifact])
Artifact Resources
Guiding Questions
Using the knowledge you gained by working through the Competency 5
material you will read the case study and write an essay whose body is from
three to five pages long. The body does not include the cover page and
reference page of the essay.
The essay must be in APA style. Make sure you
cite all your sources which means that at a minimum you should cite the
attached document (Case Study). Use at minimum the following theories
discussed in this competency: the three types of conflict, the three loci of
conflict, and the conflict process.
Use all of the information given in the case study. It is quite a lot of information.
Use the following questions as a guide but do not resort to just answer the questions in the essay but use them merely as a starting point for your analysis.
1. What makes Market Basket different than a lot of its competitors?
2. What makes its business model successful?
3. Why did the firing of Arthur T. create such a reaction from employees,
customers, and vendors?
4. What made the collective action of the employees work?
5. Is Market Basket’s business model sustainable given its new structure?
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