Task A-Knowledge based questions 3-4 hours
1. Describe the process that you would go through to develop a business plan for your organisation.
2. What are the performance objectives and measure of your organisation?
You should consider any key performance indicators
3. What is the difference between performance objectives and goals which are outlined in a business plan?
4. Identify the 8 key stakeholders of your organisation.
Explain their role and their relationship with the organisation.
5. How can performance measurement systems be tested? Suggest one method.
6. Suggest one way to ensure that reports are:
• Available
• User-friendly
• Balanced
7. What actions could you take to analyse the performance of an employee whose job role has changed within the period of their set performance objectives?
8. Outline three questions you should ask yourself to review performance indicators?
9. Outline how you would review system processes and/or work methods as part of continuous improvement in the workplace.
You may present your answer in bullet-point form.
Task B – Develop a business plan
Instructions:
1. Read the case provided to you on Moodle.
2. Consult with key stakeholders (other students or your trainer) to develop performance objectives and measures.
3. Use the template provided to generate your business plan. You should submit it as part of the assessment.
4. After completion of your plan, you should communicate it in teams (other students or your trainer) to ensure understanding of performance requirements and timeframes.
Task C – Monitor performance and respond to performance data
1. During the course of this unit, produce a dairy documenting your performance of the following tasks based on the implementation of the business plan you generated for Zen sushi shop:
? Monitor and respond to business performance including evaluation of performance against key results indicators including profit and loss, community awareness or branding, environmental impact governance, quality, sales, triple bottom line and the workforce
? Consult, communicate with and report to key stakeholders including business partners, financiers, customers, staff and technical advisers
? Provide an analysis of the strengths and weaknesses of a business plan.
For each diary entry, provide a description of the situation, as well as what you did to complete the task.
Where possible, provide documentation to support your diary entries.
2. Respond to issues
Instructions:
a. Analyse the performance notes against planned objectives you made in previous step.
b. Select the issues (system failures, product failures and variance to the business plan) noted in your performance documenting diary.
c. Outline one method of coaching groups or individuals who are contributing to under-performance
Action Description
d. Evaluate options and suggest three approches to training which can be offered to groups or individuals contributing to under-performance.
