Total quality setting in a health care entity Total quality setting in a health care entity Read the Critical Thinking Activity on p. 111 of the text book. Select a health care entity to focus on, this could be a clinic or hospital of your choosing. Apply the critical thinking activity loyalty discussion to your selected health care entity and answer the following questions: 1.As a customer/patient in health care, are you loyal to any organization? If so, how many bad experiences will it take to overcome your loyalty? 2.Explain the role of the customer in a total quality setting
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