Discussion: Fundamental concepts. Discussion: Fundamental concepts. Consider EFQM (European Foundation for Quality Management) Business Excellence model – fundamental concepts. How will the model be useful to the organisation SAMH in other to achieve excellence. Context is Tourism: “Scotland’s most important industry” £9b tourist spend, 14.6m visitors, £12b broader economic activity How can Scotland’s tourism businesses/businesses ensure they consistently deliver excellence? Consider EFQM Business Excellence model – fundamental concepts To help you to address the question, select ONE organisation in the Scottish Tourism sector (SAMH SCOTTISH ASSOCIATION FOR MENTAL HEALTH) and draw comparisons with at least ONE other organisation(s) (SCOTTISH AUTISM)
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