Assignment Task
Communication & Negotiation Skills
Case study 1: You are currently working as full-time supervisor at a large sized company, and you want to negotiate with the head manager (Mr. Raymond) to work flexible hours from home on a longterm basis. However, you also want the company to implement these flexible hours, (working remotely) with a formal policy, such that everyone in the company can benefit.You want to work remotely because you recently got married, and now have your first beautiful newborn daughter, who just turned four weeks old. Because of your newborn child, you have been working from home for the past four weeks and “you enjoyed it.”You found that working remotely gave you flexibility and you were able to concentrate a lot more compared to the office. You achieved and completed a lot of work from home (increase in productivity). In the past four weeks sales increased by 8.6% and customer complaints decreased by 12.3%.It is worthwhile mentioning that the case study is taking place at times where Covid 19 pandemic has become a national challenge and that the local authorities are about to activate restrictions on movement of the public to decrease chances of viral spread.Your head manager appreciated your personal performance during the remote flexible working model. However, he is concerned that this may not be sustainable in the long run, and he has doubts that this will be workable for all staff.
Answer all the following:
1. What style of negotiation would be appropriate in this instance? Give reasons.
2. What questions as a negotiator are you likely to ask your head manager?
3. What elements will you consider when calculating your BATNA?
4. What is your BATNA?
5. What do you anticipate will be the possible objections from your head manager?
6. What proposals would you prepare?
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