Choose one item to focus on from the Patient Satisfaction Survey of your organization.
Question- During hospital stay, how often did the nurse explain things to you in a way that you would understand?
The assignment is focused on making a change to improve the patient responses to your chosen Survey question.
Based on your healthcare organization (INTERFAITH MEDICAL CENTER) review the data and dashboards for your chosen Patient Satisfaction Quality Improvement opportunity. How are the scores? What problems do you see? What item appeals to you to present. (Problems with patient being discharge to follow up with Physician but they return back to the emergency room for the same concern because discharge instruction was not clarified.)
Analyzing the hospital-based system, review the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
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