LB5520 Professional Internship Assignment Report: A Reflective Analysis of Human Resources Practices in Healthcare

The final report should be written and presented as a professional document. Although it will not be read by your employer, it should be written with a professional audience in mind, either future employers or peers that are also about to embark on a project or internship.

Your final report and reflection should be structured as follows. Recommended lengths for each section are included.

1. Reflection on Project/Internship (~400 words)

In this section you should summarise the internship/project, clearly stating the extent to which objectives and outcomes were achieved. You should describe and any deviation from the initial project/internship plan and reflect on how this impacted your learning experience. Where possible, draw on the academic literature associated with your discipline to enrich your understanding of the contribution you made to the organisation.

2. Knowledge, Skills, and Abilities Appraisal (~300 words)

Based on the scope and objectives of the project/internship, you should then complete the “end of internship self-appraisal” from the logbook, before writing a short reflection on how you feel you have developed and improved during the project/internship. You should also highlight and discuss areas where you feel you still need to develop.

3. Achievement of Learning Outcomes (~300 words)
In this section you should evaluate the extent to which you achieved the five to six learning outcomes that you set in the initial learning brief. Discuss the specific tasks, experiences, or activities that enabled fulfilment, or the factors that made it more challenging to develop in the way that you intended. With reference to the academic literature, explain how achievement of your learning outcomes has enhanced your employability.

4. The Next Step (~500 words)

In the final section, you should reflect on how you intend to use the internship/project experience as a springboard for career advancement. Describe the roles and positions that you might now be competitive for, as well as a possible trajectory from these role(s) to more advanced and senior positions in your chosen industry. Reflect on your professional identity, both in its current form and how you hope it will develop over the next few years. This section should reflect back on the learning outcomes you have achieved and those that still require further work.

Internship Logbook : Weeks 1–10

Week 1 – Introduction & Onboarding

What did I do?

I attended the organizational orientation program for new interns and was introduced to the Human Resources team. I familiarized myself with the hospital’s structure, vision, and mission. I observed daily HR workflows and processes, and reviewed existing job advertisements and applicant tracking systems.

What have I learned about the profession/industry?

I learned that HR in healthcare demands high sensitivity to confidentiality, urgency, and compliance with hospital standards. Processes are more regulated than in other industries, with strict data privacy and labor law requirements.

What have I learned about myself?

I felt nervous initially but quickly adapted to the structured environment. I discovered that I am observant, eager to learn, and more resilient than I thought.

Have I faced any ethical issues or dilemmas? How did I resolve them?

No major ethical dilemmas occurred, but I became aware of the critical importance of confidentiality and discretion.

How does the experience align with what I have learned academically?

The orientation and policy briefings linked with HR concepts from my coursework, especially topics on organizational behavior, role clarity, and onboarding strategies.

How has the experience prepared me for the world of work?

This week laid a strong foundation for the internship by helping me internalize the professional standards expected in an HR role, particularly in a healthcare setting. The orientation gave me a clear picture of the organizational structure, instilled the importance of discretion, and emphasized the impact of HR decisions on service delivery and staff welfare. It was my first real glimpse into HR as a strategic partner in a healthcare organization.

Week 2 – Job Advertisement & Recruitment Planning

What did I do?

Drafted job advertisements for nursing and administrative roles under the guidance of the HR manager. Posted listings on job portals and internal platforms. Participated in recruitment planning meetings with department heads.

What have I learned about the profession/industry?

Healthcare recruitment is ongoing and competitive. There’s emphasis on specific certifications, soft skills, and adaptability. Speed and precision are critical in identifying suitable candidates.

What have I learned about myself?

I discovered my strength in drafting precise, inclusive, and engaging job descriptions. I also learned the importance of aligning job ads with organizational values.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I ensured that the job descriptions were inclusive and free of gendered or discriminatory language, reflecting fair hiring practices.

How does the experience align with what I have learned academically?

This aligned well with my academic knowledge on job design and employer branding. I applied theoretical principles in a real-world context.

How has the experience prepared me for the world of work?

This week sharpened my writing and analytical skills, enhancing my ability to craft clear and compelling job descriptions. It also introduced me to stakeholder engagement by participating in recruitment planning meetings, preparing me for future roles where collaboration with department heads and hiring managers will be crucial.

Week 3 – Screening and Shortlisting Candidates

What did I do?

I assisted in reviewing resumes and applications, helping to screen candidates based on qualifications and experience. I compiled summaries of shortlisted applicants and organized candidate data using Excel and the internal HR system. I also participated in initial phone screenings, noting communication skills and availability.

What have I learned about the profession/industry?

I observed the importance of balancing efficiency with fairness during high-volume recruitment. Each candidate must be assessed objectively, ensuring the criteria are aligned with job requirements and organizational needs.

What have I learned about myself?

I realized that I have a keen eye for detail and a natural inclination to evaluate resumes critically. However, I also noted the need to improve my phone communication and questioning techniques to make screening more effective.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I took extra care to avoid bias and ensure every applicant was given equal consideration. We used standardized screening rubrics to maintain consistency in evaluation.

How does the experience align with what I have learned academically?

This connected well with what I learned in staffing and selection modules, particularly structured assessment tools and bias mitigation strategies.

How has the experience prepared me for the world of work?

This experience enhanced my confidence in evaluating talent and made me comfortable working with applicant tracking systems. I also gained firsthand experience managing large volumes of data while maintaining consistency and fairness—an essential skill for any HR professional.

Week 4 – Interview Coordination and Observations

What did I do?

I coordinated interview logistics, sent interview invitations, and ensured candidates had all the necessary information. I observed several panel interviews and recorded key observations. I also learned how to prepare interview evaluation forms and documented feedback from panelists.

What have I learned about the profession/industry?

The structured nature of healthcare interviews, with a focus on both technical competency and behavioral fit, was eye-opening. Panel interviews demand coordination and precision, especially when multiple stakeholders are involved.

What have I learned about myself?

I was proud of how I maintained professionalism under pressure and managed last-minute schedule changes efficiently. My ability to stay organized and calm significantly improved.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I ensured all candidates were treated respectfully and provided equal opportunity to present their strengths. I also maintained discretion regarding interview outcomes and candidate feedback.

How does the experience align with what I have learned academically?

This aligned closely with theories on behavioral interviewing, STAR technique evaluation, and HR process mapping from my course.

How has the experience prepared me for the world of work?

This week helped me understand the complexity of real-world interviews and the importance of structured evaluation methods. Being exposed to multi-level interviews gave me perspective on stakeholder expectations and the HR role in ensuring compliance and fairness throughout the process.

Week 5 – Onboarding Material Preparation

What did I do?

I developed onboarding kits including welcome letters, orientation schedules, hospital policies, and role-specific handouts. I updated the employee handbook, making it more accessible and inclusive. I collaborated with IT and administration to ensure email and access setup for new hires.

What have I learned about the profession/industry?

Effective onboarding significantly impacts employee engagement and retention, especially in a high-stress environment like a hospital. A well-structured orientation helps new hires feel valued and prepared.

What have I learned about myself?

I found satisfaction in crafting materials that make others feel welcome and informed. This week made me aware of how much I enjoy combining creativity with strategic communication.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I advocated for clarity in workplace rights, anti-harassment policies, and grievance procedures in the onboarding materials.

How does the experience align with what I have learned academically?

I applied principles from my global talent management course on onboarding and early-stage employee engagement.

How has the experience prepared me for the world of work?

This week improved my understanding of cross-functional collaboration and enhanced my ability to craft inclusive onboarding resources. Designing role-specific materials gave me insight into tailoring HR content for diverse audiences, an important skill in any HR environment.

Week 6 – Orientation Session & Employee Support

What did I do?

I co-facilitated a live orientation session for new employees. I handled Q&A, provided assistance with hospital protocols, and gathered feedback on the onboarding experience. I also introduced new hires to key departments and support resources.

What have I learned about the profession/industry?

The orientation highlighted how a structured and welcoming first day influences long-term employee morale and alignment with organizational values.

What have I learned about myself?

I felt more confident speaking to groups and responding to real-time questions. I realized that I enjoy direct interaction with employees and facilitating knowledge transfer.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I was careful to provide accurate and unbiased information to all new hires. Respecting privacy while addressing individual concerns was key.

How does the experience align with what I have learned academically?

Connected directly to my studies on employee socialization and internal communication strategies.

How has the experience prepared me for the world of work?

This week sharpened my facilitation and problem-solving skills. Coordinating live orientations underlined the value of preparation and adaptability. It also boosted my confidence in handling spontaneous employee questions and ensuring that new hires feel supported from day one.

Week 7 – Employee Engagement Activities

What did I do?

I helped conceptualize and organize virtual team-building activities to enhance inter-departmental bonding and morale. This included quiz sessions, virtual coffee breaks, and recognition shout-outs. I also designed a digital survey to collect feedback on employee engagement and workplace satisfaction.

What have I learned about the profession/industry?

Employee engagement in healthcare plays a pivotal role in job satisfaction and patient care. Staff well-being directly influences performance, and engagement programs help reduce burnout and turnover.

What have I learned about myself?

I found joy in using creativity and interpersonal skills to bring people together. It made me realize that I thrive in environments where I can positively influence employee morale.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I ensured anonymity in surveys and encouraged honest feedback. I also moderated engagement events respectfully to ensure inclusivity and professionalism.

How does the experience align with what I have learned academically?

This experience directly linked to theories of motivation, organizational behavior, and employee engagement from my coursework.

How has the experience prepared me for the world of work?

It strengthened my ability to assess workplace culture and execute engagement strategies tailored to employee needs. I realized how even small gestures of appreciation and inclusion contribute to morale, which I can apply in any future role focused on people management.

Week 8 – Feedback Analysis and Reporting

What did I do?

I compiled survey results and analyzed quantitative and qualitative feedback using Excel charts and summary tables. I prepared a presentation summarizing key trends and recommendations, which I shared with the HR manager.

What have I learned about the profession/industry?

I learned that data-driven insights are essential for making informed HR decisions. It also highlighted the importance of addressing employee concerns promptly to maintain trust.

What have I learned about myself?

I discovered that I enjoy working with feedback data and translating it into actionable reports. This analytical task helped boost my confidence in handling metrics and insights.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I maintained confidentiality of all personal comments and made sure sensitive feedback was anonymized before sharing with leadership.

How does the experience align with what I have learned academically?

It reinforced my learning in HR metrics, data analysis, and employee satisfaction frameworks from the Global Talent Management module.

How has the experience prepared me for the world of work?

I developed stronger analytical and reporting skills, which will be valuable when interpreting HR metrics or presenting workforce trends to management. The ability to transform raw feedback into strategic recommendations is crucial in modern HR roles that emphasize data-driven decisions.

Week 9 – Policy Review and Compliance Check

What did I do?

Worked alongside the Compliance Officer to review HR policies, focusing on clarity, inclusivity, and alignment with labor laws. Updated outdated sections and proposed changes related to leave, conduct, and grievance redressal procedures.

What have I learned about the profession/industry?

Policy maintenance is critical in ensuring legal compliance and shaping workplace culture. I saw how even minor wording can influence interpretation and impact employee behavior.

What have I learned about myself?

I found I had a talent for spotting inconsistencies and simplifying policy language. I appreciated the importance of clarity and accessibility in policy documents.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I advocated for inclusive and non-discriminatory language in all policies, ensuring they serve all employees fairly and equitably.

How does the experience align with what I have learned academically?

This task applied my knowledge of employment law, compliance, and ethical decision-making frameworks covered in class.

How has the experience prepared me for the world of work?

I now feel more equipped to contribute to policy writing and compliance initiatives. This week helped me understand the balance between legal requirements and employee experience, especially in crafting policies that are not just enforceable but also empowering.

Week 10 – Final Review and Reflection

What did I do?

I had my final evaluation meeting with the HR manager and submitted all assigned reports and documents. I updated the employee database, organized digital files, and participated in a debriefing session discussing challenges and growth. I also wrote a personal reflection summarizing my internship experience.

What have I learned about the profession/industry?

This week emphasized the value of continuous learning and feedback in HR. Closure activities are essential in any project cycle, offering opportunities to consolidate insights and identify improvement areas.

What have I learned about myself?

I realized how much I have grown—professionally and personally. My communication, analytical, and organizational abilities have significantly improved. I also feel more confident in my career direction as an HR professional.

Have I faced any ethical issues or dilemmas? How did I resolve them?

I ensured all data was securely stored and access properly restricted. I also expressed appreciation to mentors and colleagues, reinforcing professional courtesy and gratitude.

How does the experience align with what I have learned academically?

This final stage of the internship served as a capstone that integrated the diverse areas of knowledge I gained throughout my academic program. By reflecting on project execution, interpersonal communication, ethical practice, and data analysis, I saw how classroom theories translate into real-world HR challenges. Courses such as Global Talent Management, Organizational Behavior, and HR Planning came to life during my internship. I was able to apply concepts like employee lifecycle management, policy development, and performance evaluation in a practical setting. This alignment between theory and practice solidified my understanding and gave me confidence in my professional capabilities.

How has the experience prepared me for the world of work?

The internship has significantly enhanced my readiness for the professional world by equipping me with essential HR competencies and industry insights. I developed strong capabilities in recruitment, onboarding, policy review, and employee engagement—functions that are fundamental in any HR role. Moreover, I cultivated a heightened awareness of ethical standards, confidentiality, and compliance expectations within a healthcare setting. Through hands-on involvement and collaborative work, I gained a clearer sense of my strengths, preferences, and long-term career goals. This experience not only reinforced my academic learning but also helped me build a professional identity grounded in empathy, analytical thinking, and strategic contribution.

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