Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.
Requirements
Write a 6–7 page paper in which you:
Justify the use of a needs assessment for your company’s proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify a selected training method for customer service training.
Propose two proven ways an organization can motivate employees who have no interest in attending training sessions.
Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.
Make sure that your survey is designed as though you were providing it to participants for completion. Include the survey within the body of your paper.
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