Explore the interactive media piece Responding to Conflict.
Scenario
Imagine you just came back from lunch and found the email string regarding the proposed staff meeting related in the scenario. It’s your plan to address the situation, and it’s your intent to do it in communications that demonstrate leadership and a keen understanding of the issue, participants, and their associated dynamics.
Instructions
Complete both parts of this assessment.
Part 1: Analyze Your Approach to the Issue
Describe your approach to constructing your email.
Describe possible causes for the caustic exchange depicted in the email chain. Consider possible core organizational issues. State any assumptions that you might need to make regarding the scenario to support your assertions.
Justify why your message would likely be effective. Consider content, tone, and style.
Explain your intent for how your message might impact future communications and actions among team members.
Part 2: Write a Response Email
Write an email that effectively addresses the email chain. It should:
Properly consider the audience, your position, and the circumstances.
Articulate a well-conceived solution to the problem.
Effectively end the thread completely and de-escalate the tension.
Send a message that this exchange was “sub-optimal.”
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