CHCCOM005 Communicate and work in health or community services
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.
How to work through this assessment
This assessment is designed to assess your performance of competency for the unit CHCCOM005 Communicate and work in health or community services. Your assessor or workplace supervisor will help you fully understand assessment requirements for this unit. The features of this assessment are detailed in the following table.
Feature of the assessment resource Explanation
Assessment information and scope This section provides details of the unit of competency covered, setting out information about the aims of the unit, what areas are covered, how the assessment tasks must be completed and how the assessment is conducted.
Assessment tasks This section outlines the assessment tasks in detail, including the relevant documentation you need to complete and submit along with your assessment tasks.
Record of assessment As you progress through the assessment tasks, your assessor will use the record of outcome to confirm your performance and provide relevant advice and feedback.
Before you commence your Assessment tasks, you should review the information provided by your training organisation about assessment. You should not commence your Assessment tasks until you have read and understood this information. Your training organisation must also provide information about assessment while on practical placement, including specific timelines.
Assessment information and scope
Who is the assessment designed for? The assessment is designed for candidates to demonstrate their competency having completed formal learning experiences in this unit. Assessment may occur in real and/or simulated work environments. Candidates may be undertaking the unit in a range of learning situations, including private study, via a traineeship arrangement or via other workplace-supported means.
What are the aims of the assessment tasks? This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
The key outcomes are:
• communicate effectively with people
• collaborate with colleagues
• address constraints to communication
• report problems to supervisor
• complete workplace correspondence and documentation
• contribute to continuous improvement
Prerequisites and
co-requisites There are no prerequisites or co-requisites for the unit.
Legislative and licensing requirements The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Assessment tasks
To demonstrate competency for this unit, you must successfully complete the following assessment tasks.
Complete the following task Part A – Questioning
You will demonstrate a sound knowledge of the unit requirements in your responses.
Resubmissions
If you are marked not yet satisfactory for a task, you will be given the chance to resubmit. You will have up to three opportunities to resubmit each assessment task. If, after the third attempt, the assessment is still not satisfactory your trainer/assessor will make alternative arrangements for assessment. To make an appeal about an assessment decision, refer to the assessment appeals process in the Student Handbook
Authenticity Requirements
Copying or passing off someone’s work as your own is a form plagiarism and may result in a participant’s exclusion from a unit or the entire course.
The following activities will be considered plagiarism:
• Presenting any work by another individual as one’s own intentionally or unintentionally
• Handing in work copied from another student.
• Presenting the work of another individual or group as their own work.
• Handing in work without the adequate acknowledgement of sources used, including work taken totally or in part from the internet
Part A – Questions
Question 1 List two principles of effective communication.
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Question 2 Identify two models that demonstrate effective communication principles.
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Question 3 Explain two different modes of communication.
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Question 4 Outline two types of effective communication used in community services settings.
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Question 5 Explain how language choice can influence the way we communicate.
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Question 6 Explain how cultural differences can influence the way we communicate with each other, and where to get assistance if unsure about cultural practices and values.
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Question 7 Explain how religious differences can influence the way we communicate with each other.
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Question 8 Explain how emotional states can influence the way we communicate with each other.
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Question 9 Explain how disability can influence the way we communicate with each other.
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Question 10 Explain how one’s state of health can influence the way we communicate with each other.
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Question 11 Explain how age can influence the way we communicate with each other.
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Question 12 Give two examples of ways to keep your written communication clear and easily understood when you communicate service information to a diverse range of readers.
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Question 13 What does maintaining confidentiality of information mean and how does one maintain confidentiality?
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Question 14 Explain why it is important to understand community services terminology relating to a community worker’s role when providing a service to a person.
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Question 15 Give two examples of potential constraints to effective communication with people receiving services.
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Question 16 How does a motivational interviewing technique differ from a coercive interviewing approach?
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Question 17 Explain the difference between collaboration and confrontation when managing conflict situations.
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Question 18 Explain the legal and ethical considerations relating to a person’s privacy.
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Question 19 Explain the legal and ethical considerations relating to confidentiality.
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Question 20 When is it legitimate to ‘disclose’ private information about a person in receipt of care?
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Question 21 Explain the legal and ethical considerations relating to discrimination.
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Question 22 What is meant by the term ‘duty of care’ and what are its legal and ethical considerations?
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Question 23 Explain the legal and ethical considerations relating to mandatory reporting.
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Question 24 Explain the legal and ethical considerations relating to the use of translation services.
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Question 25 Explain the legal and ethical considerations relating to the use of informed consent.
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Question 26 Explain why it is important to know the requirements, boundaries and limitations of your work role.
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Question 27 Identify two potential sources of information in the community services environment.
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Question 28 Explain what legal and ethical considerations apply to all sources of information.
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Question 29 What is meant by ‘ethical decision-making’?
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Question 30 Explain what is meant by ‘conflicts of interest’ and how they arise.
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Question 31 Describe the main types of breaches in standard procedures that community services workers are most likely to encounter.
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Question 32 List at least two issues that may prevent the achievement of workplace rights and responsibilities.
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Question 33 Explain how digital media is used in community services.
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Question 34 Explain how email is used in the community services sector.
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Question 35 Explain how social media is used in the community services sector.
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Question 36 Explain the meaning of digital podcasts and digital videos, and why they are useful to those in the community services sector.
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Question 37 Explain how tablets and applications are used in the community services sector.
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Question 38 Explain how digital newsletters and broadcasts are used in the community services sector.
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Question 39 Describe the importance of intranet use within the community services sector.
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Question 40 Explain what ‘person-centred’ means in relation to providing community services.
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Question 41 Give two examples of how a person-centred approach can empower people.
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Question 42 Explain what is meant by a ‘rights-based service delivery’ and give two principles of this approach to care.
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Question 43 Explain how a team’s roles and responsibilities within an organisation can support optimum service delivery.
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Question 44 What is a multidisciplinary team?
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Question 45 Explain two ways that multidisciplinary teams are used to support optimum service delivery.
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Question 46 Explain the ways in which relationships between different members of the community services sector can optimise the delivery of care.
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Question 47 Explain the role of support services.
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Question 48 Explain how links and interrelationships between community service organisations help to support people accessing services.
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Question 49 Give three examples of possible funding sources in the community services sector.
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Reference:
In the bellow the reference for all the question:
INET Learner Guide unit code CHCCOM005 page 4
