Communication for Business Assignment: Developing Effective Skills for Professional Interaction and Success as Part of the Level 3 Diploma in Business Management

Level 3 Diploma In  Business Management

Unit Aims

The aim of this unit is to provide learners with the fundamental and important skills required to communicate in a business environment.  Learners will develop an awareness of different forms of communication – non-verbal, verbal, written and IT.  This will enable learners to effectively communicate different messages by selecting the most efficient form of communication based on the situation and the message to be sent.

Learning Outcomes And Assessment Criteria 

Learning Outcome – The learner will:	Assessment Criteria  – The learner can:
1. Know about communication in a business context.	1.1 State the basic components of communication. 1.2 State barriers to communication in a business context. 1.3 Explain how to overcome barriers to effective communication.
2. Be able to use verbal and nonverbal communication.	2.1 State different aspects of verbal and non- verbal communication in a business context. 2.2 Explain why verbal and non-verbal communication is important in a business context. 2.3 Explain how to use effective verbal and nonverbal communication in different situations.
3. Be able to use written communication.	3.1 State different types of written communication used in a business. 3.2 Explain why written communication is important in a business context. 3.3 Demonstrate effective written communication for different requirements.
4. Be able to use IT communication.	4.1 State different aspects of IT communication used in a business. 4.2 Explain why IT communication is important in a business context. 4.3 Demonstrate effective use of IT to communicate in different situations.