After reading the case study “Internal Consistency at Customers First” at the end of Chapter 6 of your textbook, write a short paper that adequately answers the following questions:
- Do you think that job analysis and job evaluation will benefit Customers First? Why or why not?
- What is your opinion of Joan’s view on job analysis and job evaluation?
- What do you recommend the compensation professionals at Customers First do? Why?
Overview
The customer first firm will profit from job analysis and evaluation since the job analysis will present the first-hand facts pertinent to the work. Job analysis gives the organization pertinent information about the position that is related to it, as well as information that managers can use to describe the duties and obligations of a particular job in an intelligible and acceptable manner. As a result, the customer-focused business will be able to specify the responsibilities of each employee, as well as any potential dangers or risks associated with the job, as well as the knowledge and skills needed for a given position.
The company will be able to hire customer care representatives that meet the job requirements thanks to job evaluation and analysis, which is a crucial management task for every business. The individual will be the most qualified to complete the work successfully and effectively if they are hired for the proper job. Job analysis and evaluation will also assist Deborah Ketson in developing, establishing, and upholding the company’s most active hiring policies, which will benefit the business by attracting the most talented and skilled candidates.
Employees with experience and talent are driven to perform their jobs properly, and this will guarantee that they handle the customers’ business well. Excellent customer service builds a solid reputation for the business, luring more and more customers to take advantage of the best services. Deborah will use a work analysis to select the remuneration package for the employees in a sincere and objective manner so that they feel valued and treated properly.
