Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.
Due Day 3
Think about your own purchase behavior.
How important are each of the five value dimensions—cost, quality, delivery, agility, and innovation—to the decisions you make?
Explicitly weigh each value dimension. Be sure your weights add up to 1.0.
Discuss your thought process for weigting each value dimension? Under what circumstances would you change your weightings? How does your analysis of this point inform service system design?
Due Day 7
Post 2 replies to classmates or your faculty member. Be constructive and professional.
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