Describe the process for developing routine business messages. 9.3 Construct task-oriented routine messages, including requests, expectations, directions, responses to inquiries, announcements, and claims.

Describe how delivering routine messages impacts credibility.
9.2 Describe the process for developing routine business messages.
9.3 Construct task-oriented routine messages, including requests, expectations, directions, responses to inquiries, announcements, and claims.
9.4 Construct relationship-oriented routine messages, including appreciation, apologies, and expressions of sympathy.