Chapters 7-8 in Stone, Patton, & Heen (Difficult Conversations Text)
Chapters 10 & 11 in Hanson & Lynch (Understanding Families)
Think back on a challenging interaction with a friend or family member over the past 2 weeks. Describe the interaction and then discuss: Did you adequately employ clear and respectful communication skills in your interaction? Which skills did you apply effectively? Which skills do you need to practice to enhance your communication?
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