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BSBINN601 Lead and Manage Organisational Change
Question:
General instructions
This assessment requires that you are able to document a change process that details the rationale for the change, its objective and the process of implementing the change as well as a critical evaluation of how the change process was managed. You are also required to know techniques for responding to resistance to change and finally, have knowledge of the change management process / cycle.
To enable you to meet these requirements, you will use the information in the Case Study and in the additional resources folder and Fitness Australia website to create a plan for this change management initiative.
Read through the following case study and then complete all of the tasks.
Scenario:
Margaret House, CEO of Bounce Fitness has asked you to act as the Change Management Agent for an initiative to be undertaken nationally at Bounce Fitness Centres. You have been asked to prepare a plan to implement a whole-of-business change and she has committed a budget of $20,000 to this.
The Executive has recognised that the lack of standardisation of operations and the different levels of training has reduced the quality of the customer experience and potentially safety, and makes it difficult to plan for the future as each Centre currently makes many of their own decisions.
Bounce Fitness is about to become registered with Fitness Australia (www.fitness. org.au) as a Fitness Australia Registered Fitness Business. This will require meeting the Code of Practice for the State in which each Centre is located. Bounce Fitness also wants to ensure that all trainers meet, or immediately undertake training to meet the standards associated with Fitness Australia’s business registration. More about registration can be obtained by going to the Fitness Australia website and clicking on the Registration tab. The Codes of Practice for each State are also linked on this page if you scroll down – within ‘Business Principles and Guidance’.
Part A – Identify Change Requirements
1.Refer to the Bounce Fitness business plan, business objectives and business strategy documents found in the additional resources section. Using the information provided in the case study, explain why Bounce Fitness needs to make some strategic changes.
2.Refer to the Bounce Fitness business plan, business objectives and business strategy documents found in the additional resources section. Using the information provided in the case study, identify a minimum of 3 changes that are required
3.Describe at least three (3) patterns or trends in the external environment which impact on the achievement of the organisation’s objectives.
4.Identify three (3) major operational change requirements due to performance gaps, business opportunities or threats, or management decisions for this change management initiative.
5.Discuss how you will review and prioritise change requirements / opportunities with the relevant managers.
6.Provide one (1) example of a stakeholder and one (1) example of an expert or specialist who can be consulted and what each would be consulted about.
7.List four (4) steps that you employ in your consultation with a stakeholder, specialist or expert.
Part B – Develop Change Management Strategy
8.Complete a cost benefit analysis for the identified changes. In the table below,
a. List costs and benefits
b. Estimate a monetary value to the costs
Estimate a monetary value to the benefits
BSBINN601 Lead and Manage Organisational Change
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