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BSBLDR511 Develop and Use Emotional Intelligence
Questions:
Last year we had an unacceptable turnover of staff members, and this has affected our ability to reach our strategic goals for this coming year. I have attached these for your review along with analysis of our staff turnover. Some of the reasons for our staff leaving are intolerable.
We need to ensure that the emotional intelligence needs of our staff are understood and improved. It’s important that we improve their wellbeing while at work, which hopefully will increase morale and lead to a more productive workforce. Ensuring the emotional wellbeing and improvement of our employees is of primary importance. If we do this correctly, we help maximise the chances of CBSA achieving its workplace outcomes and strategic objectives.
A primary focus of this process should be given to identifying improvement opportunities both for the individual and that of the workforce team. This should include an opportunity for employees is to identify their own emotional strengths, weaknesses, and other workforce behaviour indicators so they can undertake self-evaluation of these.I would like you to look into this process by developing a form that can be used by the employees for this process. Once developed, I would like you to use this on yourself to ensure that you are happy with its design, before it is formalised into the updated Professional Development Policy & Procedures.
Our commitment is to:
• Implement innovation and excellence
• Provide ways to help customers grow so they are successful
• Empower and inspire our customers
• Behave honestly and with respect for all individuals
• Act professionally with our customers and each other
• Continually pursue new knowledge and share this openly with others
• Acquiring five new clients per month
• Maintain 90% retention rate of our existing customers
• Grow our business financially by 25%
• Implement three new services for our clients
• Grow our workforce to support new services and expected growth
• At the start of the year there were 29 employees
• At the end of the year there were 29 employees
• There were six employees that left throughout the year
Reasons for leaving for the 6 employees were given as follows:
• Low pay – got a higher paying job at a competitor
• High workload expectations – feeling overwhelmed and stressed Feeling undervalued and not being listened to by management
• Job did not meet expectations
• Growth opportunities not available
• Bullying in the workplace
In this task, you are to undertake a self-evaluation of your emotional intelligence.
You should evaluate your emotional intelligence based on past/current workforce experiences, or of your educational studies if you have not worked previously.
Using the form attached:
• Record two emotional intelligence strengths and weaknesses that you believe you possess
• Record two personal stressors in your workplace/studies that adversely impact on your health and well-being
• Record two potential triggers in workplace situations (triggers that provoke an intense reaction within yourself when they occur)
• Record two possible ways in which you could change your actions in order to better manage your emotions
• Using your answers to the above points, reflect on how you might develop your own emotional intelligence and improve the weaknesses you identified.
• You should review the completed self-evaluation form, and then use the internet or other appropriate resources to determine appropriate personal/professional development activities that you could attend to improve your emotional intelligence.
Now that you have developed the self-evaluation form and tested its use, I want you to formalise this into an updated Professional Development Policy & Procedure.I would like staff performance to be reviewed twice a year – once to initiate the plan, and then a review stage. The process is to include ensuring that the self-evaluation is undertaken prior to initiating the plan, and then discussing this self-evaluation in line with formally allocating work, monitoring and measuring performance, and planning learning and development activities.Can you please send me an updated Professional Development Policy & Procedure for review when you have updated it?
In this task, you are to review the email as well as the current Professional Development Policy & Procedure Template here Then, using a word processor, modify the word document version to ensure that it covers:
• The purpose of the policy.
• To whom the policy applies.
• Number of times a year that a performance review is to occur for each employee.
• Simple step-by-step procedures for organising and conducting the performance review meeting. This should include a self-evaluation step prior to the meeting and include documenting the meeting and providing feedback.
• As needed research and review appropriate policy and procedure writing tips and formats to ensure you are completing this correctly.
What happens if I get something wrong?
If you get something wrong you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how.
Thanks for working on the new Professional Development Policy. I would really like you to develop a training session on:
a) Emotional intelligence and the self-evaluation form
b) The new Professional Development Policy & Procedures that you developed.
c) The Professional Development Plan template
Based on the email, you are to complete the following task:
• You will develop a 10 minute training session on the Professional Development Policy & Procedures (but it must not be word for word).
• You will also need to provide information on emotional intelligence and the importance of self-evaluation
Suggestions include: using a PowerPoint presentation with Audio or Video presentation.
BSBLDR511 Develop and Use Emotional Intelligence
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