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CHCDIV001 Work With Diverse People
Task
1. Background/Overview
People from diverse backgrounds face a range of challenges in Australian society. These include difficulties accessing good jobs, housing, political influence and the social and cultural life of the average Australian. Navigating systems and institutions such as education, justice and welfare can also be complex and difficult, especially where a language barrier exists. Racism, discrimination and other forms of exclusion add another layer of disadvantage for many, including Aboriginal Australians.
All Australians, whatever their background, ethnicity, ability or sexuality, have a right to access community and health services. The last thing they need is more barriers and nasty surprises when they need a service. Health and welfare workers in particular need to understand and be sensitive to the challenges that people from diverse backgrounds face. We need to know how to help people feel welcome and safe in our services.
2. Brief
Your ability to identify and manage your own values and biases will be explored. Your knowledge of communication issues with ATSI and other diverse clients will be tested. Concepts of diversity and cultural safety will also be examined.
3. Activities
Question 1
List 3 methods to find out more about a client’s background with regard to their particular culture/race/ethnicity or country of origin.
Question 2
Choose one of the following cultures:
- Remote/traditional Aboriginal
- Sunni Iraqi
- Filipino
- Lesbian, Gay, Bisexual, Transgender people (LGBT Culture)
a) Clearly identify 3 areas where YOUR values may differ with those of a client from the background you chose and HOW they differ
| Area identified(i.e. food) | HOW the particular value of the culture differs from your own | |
| Area 1 | ||
| Area 2 | ||
| Area 3 |
b) Reflect on and then explain why it is important not to show disapproval about these differences in values. Research your answer/s using the Internet and provide the links to your research. (about 50 words)
c) Explain 3 methods to increase the participation of people from your chosen cultural group in its programs? For example, ‘Hire staff from the same cultural group’.
Question 3
Give three reasons why an accredited interpreter should be used instead of a client’s family member?
Question 4
Name five barriers for people from diverse backgrounds when accessing mental health services. Briefly explain HOW the barrier impacts access to a service. (About 10-20 words each)
Question 5
Give 3 reasons why an Aboriginal person may appear to be, or may actually be, reluctant to discuss family matters with an Anglo-Australian worker?
Question 6
The National Mental Health Standards state that all care delivered is subject to the informed consent of the voluntary consumer and wherever possible, by the involuntary consumer in accordance with Commonwealth and state / territory jurisdictional and legislative requirements.
What can a service do to ensure informed consent for treatment is properly obtained? Give 3 methods.
Question 7
Where a language barrier exists, name three strategies to aid efficient communication and improve understanding.
Question 8
Name 2 verbal and two non-verbal communication techniques to establish trust, rapport and effective communication with clients from diverse backgrounds (where NO language barrier exists)
Question 9
| Match the term in column 1 to its description in column 2 | ||
| Term | Description | |
| 1Multiculturalism | AUnfair treatment of different categories of people, especially based on the grounds of race, age, or sex rather than individual merit | The correct letter to match term 1 is ___ |
| 2Privilege | BThe extent to which an organization has people from diverse backgrounds or communities involved as board members, staff, volunteers or clients | The correct letter to match term 2 is ___ |
| 3Discrimination | CViewing behaviours that differ from one’s own values and beliefs as being wrong or abnormal | The correct letter to match term 3 is ___ |
| 4Stereotype | DSomething to be valued and appreciated in the workplace | The correct letter to match term 4 is ___l |
| 5Cultural bias | ESomething that those who have it may be unaware of | The correct letter to match term 5 is ___ |
| 6Inclusiveness | FA government policy that responds to the needs of a range of ethnicities and cultures | The correct letter to match term 6 is ___ |
| 7Diversity | GA generalisation, usually oversimplified and often negative, about a group or culture | The correct letter to match term 7 is ___ |
Question 10
AOD worker Mark has been making jokes about Rajesh’s accent and Indian background that Rajesh finds offensive. Rajesh decides to resolve the situation, following a series of steps that can be escalated to the next level if he is not satisfied with the outcome. Rajesh knows the steps but can’t remember what order they are supposed to be in. He asks you for help.
The steps are shown below in the wrong order. Put the steps in the correct order.
A – Rajesh could contact either: solicitor, union, anti-discrimination board, Australian Human Rights Commission or Work Health & Safety Authority to take action.
B – Rajesh should talk with his manager or other person in authority who could run a mediation session. Both Rajesh and Mark should be allowed to have a support person present.
C – If Rajesh is comfortable to do so, he should speak with the person about his/her behaviour; sometimes, people do not realize the impact of their actions on others.
D – Rajesh should be offered a mediation session with Mark, conducted by an external agency such as multicultural service.
Question 11
Mark, a non-Aboriginal AOD worker, complains to his supervisor about Alan. Alan is an 18 yr old East-Arnheim (remote Northern Territory) Aboriginal man referred by the courts after being charged for possession of cannabis.Mark says to his supervisor: “Alan is a resistant, passive-aggressive client. Even though he can speak some English he takes far too long to answer questions, will not look me in the eye when he does – so I assume he’s probably lying – and he agrees to anything I suggest but then does not do it. I told him he’d cop it if he kept on having a lend of us but he took no notice.”The supervisor recognises that Mark has probably misread the situation. He has a few things to say to Mark. Complete the following sentences.
Question 12
a. Both Aboriginal Australians living in town camps and refugees from war-torn countries have in common some risk factors that affect their cognitive functioning and/or ability to communicate. Give 3 examples of such risk factors:
b. Explain how trauma can impact on a person’s ability to function in modern Australian society. (About 100 words)
4. Units of Competency
| Question Short Answer | Satisfactory | Not yet satisfactory |
| Question 1 Increase awareness of other cultures |
There are a number of resources/locations for this information that are highlighted in the Learning Content – the learner must provide a minimum of 3. | The student does not identify 3 useful sources |
| Question 2 a) Reflect on own values Research to increase cultural awareness b) Recognise importance of working inclusively and understanding others c) Appreciate diversity and increase cultural safety |
a) The student should identify where their values differ from those of of a client from the background they chose and how they differ. b) The student should be able to explain clearly why is is important not to show their disapproval. c) The student does not give appropriate examples of ways to increase participation |
a) The student does not refer to values, or does not say how the values DIFFER from their own
b) The student does not accurately identify the consequences of showing judgement or disapproval c) The student does not give appropriate examples of ways to increase participation |
| Question 3 Correct use of interpreters |
The student correctly identifies 3 benefits of using interpreters over family members. | The student fails to identify benefits or identifies incorrect ones. |
| Question 4 Barriers to cultural safety and access to services |
The student identifies 5 barriers for people with diverse backgrounds. | The student identifies less than 5 or incorrect or overly brief examples. |
| Question 5 Cultural safety in communication with ATSI |
The student identifies a range of reasons for apparent or actual reluctance of an ATSI client to engage. | The student fails to identify a range of reasons for apparent or actual reluctance of an ATSI client to engage |
| Question 6 Frameworks, legislative requirements, communication skills |
The student provides 3 methods to ensure informed consent for treatment is properly obtained. | The student either does not provide 3 methods or the ones provided are incorrect. |
| Question 7 Communication where there is a language barrier |
The student correctly identifies 3 strategies to aid efficient communication and improve understanding where a language barrier exists. | The student does not identify 3 strategies that aid communication/understanding where a language barrier exists. |
| Question 8 Communication with CALD where there is no language barrier |
The student correctly identifies 2 verbal and 2 non-verbal communication techniques to establish trust with CALD people. | The student’s answers are vague or otherwise inadequate. |
| Question 9 Concepts related to diversity |
The student correctly matches the terms to the descriptions in more than 50% of the cases. | The student does not correctly match the terms to the descriptions in more than 50% of the cases. |
| Question 10 Resolve differences and difficulties |
The student gets all of the steps in the correct order. | The student does not get all of the steps in the correct order. |
| Question 11 Communication with ATSI clients Reflect on own perspectives |
The student is able to correctly complete the sentences based upon their own judgement and the material provided in the learning content. | The student is not able to correctly complete the sentences based upon their own judgement and the material provided in the learning content. |
| Question 12 Impacts of trauma on CALD and ATSI |
(a) The student correctly identifies 3 risk factors that Aboriginal Australians living in town camps and refugees from war-torn counties have in common. (b) The student correctly identifies potential impacts on a person’s ability to function in a modern Australian society. |
The student fails to identify factors and impacts specifically relating to trauma. |
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