CRM needs of IT software companies

 

Based on your research and understanding of the transformations going on within the IT industry, what are the major issues management needs to address in a world that is ever evolving with disruptors? The following questions may assist your analysis:

How have the CRM needs of IT software companies changed over time?
What are the major disruptors in IT today?
How do you think they will change in the future?
It will also be important to research how these needs have evolved for specific companies such as IBM and other smaller companies in the marketplace.

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