Many of us avoid having difficult conversations with others because they provoke feelings of conflict in us, and we are uncomfortable with that feeling. We are often also uncomfortable seeing others in conflict, and as a result, ignore situations that involve the disagreement of others. You have probably worked in a group where there was conflict, and the manager ignored it, hoping that it would “go away by itself”. What was the result of the manager being unwilling to deal with the situation? Did it go away or get bigger? And what were the feelings of the employees?
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