Conflicts at work are annoying and can have a bad impact on an organization’s productivity. Employees may experience unpleasant work conditions as a result of conflicts that are not successfully handled.
Imagine that you are the department or agency head for parks and recreation in your state or city. One of your employees reportedly had a disagreement with one of another leader’s employees, according to another leader in your company. The other leader must hear your suggestions for how to handle the problem so that you may both decide on the best course of action. Once you have determined the appropriate course of action, you will draft a memo urging the agency director to amend the policy.
Read the following conflict scenario:
Together, Raul and Peter were collaborating on a project to create a list of locations where the youth softball teams might practice and compete. They were given a limited budget and a tight time frame to finish the list so that it could be made available to the teams. Raul and Peter agreed to split up the places they needed to call because they were on a strict time schedule.
Raul performed his assignment shortly after Peter swiftly phoned the establishments on his list. They fulfilled the deadline and turned in their combined lists, but it turned out that several of the locations cost more than expected. When booking the venues, Peter neglected to examine the costs; as a result, substitute places are now available.
Since Peter had already left for the day, Raul was forced to stay late and put in extra time to make sure the work was completed properly. He felt resentful against Peter as a result of this. The following day, Raul informed Peter that he would never collaborate on a project with him once more due to his laziness and lack of thoroughness. Peter expressed regret for the error, but Raul was unreceptive and persisted in insulting Peter. Eventually, a coworker in the area intervened and requested Raul to stop.
You must choose the most effective strategy for resolving the disagreement as a leader. You must also specify a policy modification or addition that would assist prevent conflicts similar to this one in the future.
To suggest the modification or addition to the policy, compose an 850-word note to the director of your agency. Ensure the following in your memo:
Describe the weakness in the existing dispute resolution policy.
Describe why the policy needs to be modified or expanded.
Offer a solution for the two employees involved in the conflict.
Offer a specific policy modification or addition that will aid in preventing upcoming conflicts.
