Develop and implement a business plan | My Assignment Tutor

BSBMGT617 Develop and implement a business plan Assessment Instructions The assessment task that you need to complete for this unit is as follows: Assessment Task 1: Project Assessment Task 1: Project This assessment task requires you to take on the role of consultant at Bounce Fitness.Part A Q2, Q4, Part B Q1, Part C Q3 must be done by each student in front of trainer/assessor on the due date set by the trainer.For the discussion/meeting/training/coaching, you will pair up with other students of class, assigning designated roles to each person. After the scenario, each student will switch roles with other students to ensure everyone experiences each role fully.Students must use professional language, involve class mates to seek feedback and use appropriate body language in accordance with the Manager role they are portraying.Your assessor will use an observation sheet and provide feedback whether your meetings/trainings/interviews is satisfactory or not satisfactory.Read the documents and answer all questions satisfactorily in order to be marked as satisfactory for this assessment.Time frame: You will need approximately 16 hours to complete this assessment task.Assessment site: WAIFS campus and independent learning environment Equipment/Resource Required: Laptop/PC with Microsoft Office installedLearner GuideCass mates to conduct meetings/trainings/interviewsSkype or Facetime for video conferencingMobile phoneBounce Fitness documents (Business Plan, Corporate Marketing Plan, Mission Vision Values and Culture, Customer Relationship Management policies and procedures, Business Plan Template) Competency outcome: There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory Trainer feedback will be provided within 14 calendar days after assessment submission. Declaration I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed. Signed: ____________________________________________________________ Date: ____________________________________________________________ If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below: This assessment has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person. Student 1: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… Student 2: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… Student 3: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… Student 4: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… If you have any questions at all please discuss them with your trainer – we are here to help Assessment Task 1: Project Part A: Q1: Review and access the following documents from Bounce Fitness to assist you in your evaluation of the business: Bounce Business PlanMission, Vision, Values and CultureBounce Fitness Corporate Marketing Plan Analyse the vision, mission and objectives of Bounce Fitness and fill Business Plan Evaluation template below: Business Plan EvaluationCompleted by     Organisation     Date Completed     VISION STATEMENT     MISSION STATEMENT     ORGANISATIONAL VALUES          BUSINESS GOALS          BUSINESS OBJECTIVES and ACTION PLANOBJECTIVESACTION PLAN                    FINANCIAL GOALS          BUSINESS EVALUATIONAlignment of business goals with the vision statement     Actions implemented to achieve the mission statement     Implementation of organisational values in line with the business goals     Where is the business now?      Where is the business going?     How do we intend to get there?      DOCUMENTS REVIEWED Indicate the title of each document reviewed.                  Q2: Choose any ONE new business opportunity of Bounce Fitness: Opening new fitness centre in Perth for adults and mature aged adults (over 50’s)Opening new fitness centre in Perth for corporate clients (workers in Perth CBD)Opening new fitness centre in Perth providing personal training, life coaching and natural health enhancement. Based on one chosen new business opportunity, conduct consultations with key stakeholders such as CEO, Finance Manager, Human Resource Manager, Customers (your classmates) on the following areas. Product or service to be included Proposed target marketCompetitorsCosts and benefits of setting up the new business plan Your trainer will observe the consultation meeting and provide feedback using observation sheet. Q2: Observation SheetASSESSOR’S USE ONLY: Tick YES on items areas where the learner demonstrated the skill requirement as satisfactory. Provide objective comments on each skill observed, including additional information where you ticked NO.Learner Name:     The learner…YesNoDescription/CommentsConsults with the required relevant stakeholders the details of the proposed business plan.     Presents information using language appropriate to audience.     Seeks advice using language appropriate to audience.     Participates in discussion by listening to:     Elicit the views of others     Clarify understanding     Confirm understanding     Selects and uses appropriate conventions and protocols to seek information.     Collaborates with others to achieve joint outcome.     Actively facilitates the discussion to encourage group interaction.     Assessor DeclarationTO THE ASSESSOR By signing in the spaces provided below, you are confirming that you have observed the learner, whose name appears above, demonstrated the skill requirements outlined above.Outcome Satisfactory  Not SatisfactoryAssessor Name:Signature:     Date:      Q3: Conduct external research to create the market requirements of the service you are planning to market for Bounce Fitness and explain the following: List requirements that service must provide according to customer needs.Indicate at least two pricing options for service you will offer. You need to show calculations to determine pricing of the offered service. Briefly describe the rationale for each pricing option.Describe your target market profile such as demographics, psychographic and behavioural characteristics. Q4: Consult with Finance Manager and Marketing Manager (your classmates) and create performance objectives and measures for each of the following areas of the business using below template: Profit and lossSalesCommunity awareness and brandingEnvironmental impactGovernanceQualityTriple bottom lineWorkforce Your trainer will observe the consultation meeting and provide you feedback using observation sheet: Q4: Performance Objectives and Measures TemplateCompleted by     Date of Consultation     PRODUCT/SERVICEPERFORMANCE OBJECTIVEMEASURE OF SUCCESS (include numbers)                          Q4: Observation SheetASSESSOR’S USE ONLY: Tick YES on items areas where the learner demonstrated the skill requirement as satisfactory. Provide objective comments on each skill observed, including additional information where you ticked NO.Learner Name:     The learner…YesNoDescription/CommentsConsults with the required relevant stakeholders the details of the proposed business plan.     Presents information using language appropriate to audience.     Participates in discussion by listening to:Elicit the views of others     Clarify understanding     Confirm understanding     Selects and uses appropriate conventions and protocols to seek information.     Collaborates with others to achieve joint outcome.     Actively facilitates the discussion to encourage group interaction.     Assessor DeclarationTO THE ASSESSOR By signing in the spaces provided below, you are confirming that you have observed the learner, whose name appears above, demonstrated the skill requirements outlined above.Outcome Satisfactory  Not SatisfactoryAssessor Name:Signature:     Date:      Q5: Consider resources you will need to operate the business in line with your new services and fill below template: Q5: Resources RequirementsCompleted by     Date     RESOURCES REQUIREDFINANCIAL RESOURCECOST                    PHYSICAL RESOURCECOST                    HUMAN RESOURCECOST                     Q6: Identify the permits and licenses that Bounce Fitness will require to introduce new services into the market. You may use the following link to assist you in identifying any licenses and permits required by business: https://ablis.business.gov.au/. Q7: Write the business plan. Use Business Plan Template & Guide available at https://www.business.gov.au/planning/templates-and-tools/business-plan-template-and-guide Part B: Q1: Create and deliver PowerPoint presentation to inform key stakeholders (your classmates) about the business plan. Your trainer will observe the presentation and provide feedback using observation sheet. Part B Q1: Observation SheetASSESSOR’S USE ONLY: Tick YES on items areas where the learner demonstrated the skill requirement as satisfactory. Provide objective comments on each skill observed, including additional information where you ticked NO.Learner Name:     The learner…YesNoDescription/CommentsPresent business plan using language appropriate to audience.     Present information using PowerPoint appropriate to audience.     Seeks advice using language appropriate to audience.     Participates in discussion by listening to:Elicit the views of others     Clarify understanding     Confirm understanding     Selects and uses appropriate conventions to seek information.     Selects and uses appropriate protocols to seek information.     Collaborates with others to achieve joint outcome.     Actively facilitates the discussion to encourage group interaction.     Assessor DeclarationTO THE ASSESSOR By signing in the spaces provided below, you are confirming that you have observed the learner, whose name appears above, demonstrated the skill requirements outlined above.Outcome Satisfactory  Not SatisfactoryAssessor Name:Signature:     Date:      Q2: Conduct human Resource needs analysis to determine skilled labour required to implement the business plan. Human Resource needs analysisPositionsFull-time ongoingPart-timeOutsource labour resourceTotal Q3: Create an action plan to implement business plan. Action PlanCompleted by     Date Completed     KPITASKPERSON RESPONSIBLEWHENANTICIPATED RESULTDATE IMPLEMENTEDACTUAL RESULT                                                                                                                            Create feedback form and seek feedback from key stakeholders to check the effectiveness of performance objectives and measures. Make changes in performance objectives and measures based on feedback. Q4: Keep record of the reports submitted by various staff members on key aspects of business. Evaluate them based on user-friendliness and balance using below templates: Q4: Business Plan ReportsCompleted by     Date Completed     REPORTS LOGAREA OF BUSINESSREPORT REQUIREDPERSON RESPONSIBLEFREQUENCY OF REPORTINGDEADLINESUBMISSION DATE                                                                                                                                                                                    % of report submitted on time (include calculations): REPORTS EVALUATIONTYPE OF REPORTEVALUATION BASED ON:USER-FRIENDLINESSBALANCE                                              Q5: Explain product/ service failure, system failure and variances to the business plan using below templates. Q5: Operational Failures ReportCompleted by     Workplace/Organisation     Date Completed     DESCRIPTION OF PRODUCT/ SERVICE FAILUREREPORTED TODATE OF REPORTRESOLVED? (Yes/No)DETAILS OF PERSONNEL REPORTED TO                    Name:      Contact Number:      Signature:                          Name:      Contact Number:      Signature:       DESCRIPTION OF SYSTEM FAILUREREPORTED TODATE OF REPORTRESOLVED? (Yes/No)DETAILS OF PERSONNEL REPORTED TO                    Name:      Contact Number:      Signature:                          Name:      Contact Number:      Signature:       DESCRIPTION OF VARIANCEREPORTED TODATE OF REPORTRESOLVED? (Yes/No)DETAILS OF PERSONNEL REPORTED TO                    Name:      Contact Number:      Signature:                          Name:      Contact Number:      Signature:       Part C: Q1: After 3 months of operation, performance was checked against objectives set by Bounce Fitness. For each objective, describe the performance of the business and key performance indicator (KPI). Write a brief analysis on the performance of the business in each of the below areas: Profit and lossSalesCommunity awareness and brandingEnvironmental impactGovernanceQualityTriple bottom lineWorkforce Performance AnalysisCompleted by     Workplace/Organisation     Date Completed     AREA OF BUSINESSOBJECTIVEPERFORMANCE AGAINST OBJECTIVESANALYSIS OF OBJECTIVEKEY PERFORMANCE INDICATOR                                                                            Q2: Select at least two KPIs from any of these areas which show underperformance. Recommend adjusted KPI (Key Performance Indicator) that may be applied to the business plan. KEY PERFORMANCE INDICATOR FOR IMPROVEMENTMODIFICATION REQUIRED                     Q3: Consider the following scenarios: Scenario 1: It’s been three months since the business has launched. Based on the reports collected from each department, it seems like the demand is not meeting its target for the last two weeks. It has come to your attention that the fitness trainers are not providing enough information to the clients – the main reason is that they’re not really familiar with the product and its benefits. Provide coaching to one trainer who doesn’t feel confident about doing sales task. Your trainer will observe you conducting this coaching session and provide feedback using observation sheet. Submit coaching plan to your trainer and assessor. Scenario 2: Some of the clients have raised the concern that customer service staff are not able to handle their complaints efficiently. Refer to the handout on “Customer Relationship Management Policy and Procedures” and train them on Complaint Handling Policy of Bounce Fitness. Your trainer will observe you conducting this training session and provide feedback using observation sheet. Submit training plan to your trainer and assessor. Q3: Training and Coaching PlanCompleted by     Date Completed     COACHING PLANPerson required:     Area of underperformance:     Date of Training:     Location of Training:     Person required:     Area of underperformance:     Date of Training:     Location of Training:     TRAINING PLANTeam:     Area of underperformance:     Date of Training:     Location of Training:     TRAINING OUTLINE 1TIMETOPICS                                         Add more rows as necessary. Team:     Area of underperformance:     Date of Training:     Location of Training:     TRAINING OUTLINE 1TIMETOPICS                                         Q3: Observation SheetASSESSOR’S USE ONLY: Tick YES on items areas where the learner demonstrated the skill requirement as satisfactory. Provide objective comments on each skill observed, including additional information where you ticked NO.Learner Name:     Practical Assessment Task Refer to task title.     The learner…YesNoDescription/CommentsDelivers training to one trainer who doesn’t feel confident about doing sales task..     Conduct coaching on complaint Handling Policy of Bounce FitnessPresents information using language appropriate to audience.     Participates in discussion by listening to:Elicit the views of others     Clarify understanding     Confirm understanding     Selects and uses appropriate conventions to share information.     Demonstrates expertise in training delivered to support colleagues.     Collaborates with others to achieve joint outcome.     Actively facilitates the discussion to encourage group interaction.     Influences the direction of the discussion.     Assessor DeclarationTO THE ASSESSOR By signing in the spaces provided below, you are confirming that you have observed the learner, whose name appears above, demonstrated the skill requirements outlined above.Outcome Satisfactory  Not SatisfactoryAssessor Name:Signature:     Date:      Q4: Select at least two system processes and two work methods that will need improvement as part of your continuous improvement process. Use below templates: Continuous Improvement RegisterCompleted by     Date Completed     SYSTEM PROCESSESDESCRIPTION OF AREA FOR IMPROVEMENTIMPLEMENTATION REQUIREDDATE OF IMPLEMENTATIONRESULT OF IMPLEMENTATIONDATE OF NEXT REVIEWRESULT OF IMPLEMENTATION                                                                       WORK METHODSDESCRIPTION OF AREA FOR IMPROVEMENTIMPLEMENTATION REQUIREDDATE OF IMPLEMENTATIONRESULT OF IMPLEMENTATIONDATE OF NEXT REVIEWRESULT OF IMPLEMENTATION                                                                       Identify at least two strengths and two weaknesses of the business plan implemented. Provide a short analysis of each strength and weaknesses in terms of how they assisted or hindered the business in achieving its goals. STRENGHTSANALYSIS                    WEAKNESSESANALYSIS