Implementing Knowledge Management Training for a New Clinic
Your HCO is opening a new clinic using the same EHR and information systems in place at its existing clinics. Clerks, nurses, and physicians will all input information to the EHR and several management systems. What should the Knowledge Management (KM) training program for new associates include? How would you accomplish that training economically?
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Textbook: The Well-Managed Healthcare Organization, Ninth Edition
Kenneth R. White,John R. Griffith
When opening a new clinic, especially one integrated with the existing electronic health record (EHR) and information systems, it is essential to establish a thorough and well-structured Knowledge Management (KM) training program. This program must support clerks, nurses, and physicians in consistently capturing, sharing, and utilizing clinical and administrative knowledge to maintain continuity, accuracy, and high-quality patient care. KM training should cover system navigation, data entry standards, privacy and security protocols, and the broader context of how accurate information supports clinical decision-making and organizational learning.
The KM training should begin with role-specific system training. Clerks must understand patient registration, scheduling, and insurance processing workflows. Nurses should be trained in documenting vitals, triage assessments, and care coordination. Physicians need training on entering clinical notes, order entry, and interpreting system-generated insights. However, beyond functional skills, all associates should be educated on the importance of standardized data input for enabling accurate analytics and reporting. Uniform knowledge practices across all roles help reduce errors, improve communication, and streamline care delivery (White & Griffith, 2019).
Another essential component is training staff to use the system to retrieve and share knowledge efficiently. This includes finding patient histories, accessing clinical protocols, and utilizing internal communication features within the EHR. Employees should understand how their documentation contributes to the larger knowledge ecosystem that supports organizational decision-making, compliance, and quality improvement initiatives.
To ensure economic efficiency, the training can be implemented using a blended approach. Online learning modules, accessible through a learning management system, provide a cost-effective method for delivering foundational knowledge. These can be supplemented with scheduled hands-on sessions led by in-house “super users” or IT staff, who can provide targeted support. Additionally, developing quick-reference guides and maintaining a digital knowledge base will empower staff to resolve issues independently after training.
By investing in a comprehensive, scalable KM training program, the organization sets the foundation for a cohesive, knowledgeable workforce that leverages information systems to their full potential.
Reference
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