Case study
You are a member of a small People Practice Team, based in the London head office of a company called BMC. BMC has recently purchased a large contemporary city centre licenced food premises in Manchester adding to its already growing portfolio of acquisitions in London, Leeds, Nottingham and Glasgow.
During the COVID-19 lockdown the Chief Executive Officer (CEO) considered that, with the growth of the organisation, the current business structure and strategy may need updating. Currently the company operates a strict centralised policy, with most operations dictated by head office and a traditional ‘top-down’ management structure across the organisation.
The CEO is aware that not all the managers are happy with the centralised approach, particularly two managers who were employed at their venues prior to acquisition, and sometimes express that they ‘prefer the old way’. The CEO is also aware that BMC has neglected the people side of the business, particularly outside London, and that BMC now has a legacy of high staff turnover and low employee satisfaction.
As post-lockdown trading has resumed, managers are reporting that it is becoming more difficult to recruit the staff they need and that they are therefore having to ask even more of existing staff, adding to the staff dissatisfaction. Whilst business is generally good, competition (for both staff and customers) from small independent cafes, offering more varied menus and locally produced foods, is becoming an issue.
The CEO has called managers to a Strategic Planning Day, aimed at reviewing and updating organisational strategy.
Preparation for the Tasks:
At the start of your assignment, you are encouraged to plan your assessment work with your Assessor and where appropriate agree milestones so that they can help you monitor your progress.
Refer to the indicative content in the unit to guide and support your evidence.
Pay attention to how your evidence is presented, remember you are working in the People Practice Team for this task.
Ensure that the evidence generated for this assessment remains your own work.
You will also benefit from:
Acting on formative feedback from your Assessor.
Reflecting on your own experiences of learning opportunities and training and continuing professional development.
Reading the CIPD Insight, Fact Sheets and related
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