Explore review of literature about the “perception†that a person believes another is listening.
Nationally for the question “listen carefully on the HCAPHS,” 20% of the people do not believe their nurses are listening to them. At Emory midtown, 25-30% of patients consider their nurses do not listen to them both on the Med-Surg and mother-baby units.
1. what do patients perceive as being listened to or what is the “perception†that a person believes another is listening?
2. Find factors that could be affecting how nurses listen to their patients.
