a) Describe and discuss the principles and theories relating to mediation and conflict management
b) Examine and discuss the nature of conflict, its causes, and how it can be manifested
c) Discuss and critically assess the different models and approaches to conflict management or dispute resolution
d) Identify mediation processes, the role of the mediator, and relevant mediation and dispute resolution authorities and agencies in a variety of forums
e) Critically evaluate key elements of alternative conflict resolution strategies
f) Reflect on own experiences to determine how mediation strategies can be applied and effectively managed
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