MN7001QA Operations and Technology Management Assessment 2: Individual report

MN7001QA assessment mainly assesses learning outcomes (LO) 2 and 4 of the module, but builds upon LO1 and LO3, the LOs are that on successful completion of the module students will be able to:

• Analyse how technology is used currently and may be used in the future to deliver value (LO1).
• Critically evaluate the contribution of operations management and information systems to a business organisation’s strategic aims (LO2).
• Critically evaluate the key concepts and theories of digital business (LO3).
• Critique key concepts and theories within the areas of operations management, service operations, and process management (LO4).

Objective of MN7001QA assessment

The operations function of any enterprise has a direct and significant impact on the competitiveness and success of the firm. Upon completion of this project, you will have gained a deeper understanding of how the goals and objectives of an operation are realized in the way they do business. The project will draw upon one of the below concepts, theories and models about the use of operation management in your chosen company:

a) Lean Operations

b) Capacity planning and management

c) Inventory management

d) Material Requirement Planning (MRP)

e) Enterprise Resource Planning (ERP)

f) Quality management and improvement

g) Process technology

h) Supply chain management and logistics

i) Managing risks

Service or manufacturing Organizations: Case Study

Select an organisation that you can apply what you are learning on this course, and research relevant articles in journals and conferences. This could be a service operation, such as a coffee shop, project and construction companies, other retail or distribution, transport or manufacturing operation but it has to be one where you can identify the contribution of operations management. As suggestion, you may select the company from the following list (but are not limited to):

• FedEx
• NHS
• Tesco
• Amazon
• H&M
• Toyota
• ZARA
• Starbucks
• McDonald
• KFC
• VOLVO
• Nike
• Schindler UK
• Unilever4
• Rolls-Royce
• BMW
• Intel
• Ford
• Boeing
• Xerox
• Burger King

Required to answer in your report:

In accordance to learning outcomes 2 and 4, there are two main parts should be answered in your report. You need to concentrate on the following sections and questions while strategizing and preparing your report.

• Evaluate the objectives of the selected organisation. You might discuss aspects of operations strategy, goals and objectives, contribution to competitive priorities. Flowing on from this analysis, in a strategic sense what is operations management expected to deliver?
• How does the organisation do operations?
• How does Operations and technology management translate these organisational goals into tangible outcomes and processes?
• What does it aim to be exceptional at?
• How does operation management deliver on the competitive advantage identified above?
• Essentially address the question how does the operation management of your organisation deliver on the strategy?
• What are the opportunities and barriers of implementing operations management in your chosen company?

Please include at least one of the following operations management (OM) outputs into your coursework e.g. statistics, results, charts, figures, tables, reports with in-text citation

• process mapping, appropriate process measurements
• pull versus push system and just in time (JIT) outputs
• sources of wastes, lean production tools
• continuous improvement, Plan, Do, Check Act (PDCA),
• quality function deployment (QFD)
• level versus chase capacity plan and results
• economic order quantity analysis and calculations
• MRP analysis and reports
• supply chain network
• supplier selection and evaluation
• quality tools
• flow Principle
• TQM, EFQM, ISO standards implementation and results
• failure mode and effect analysis (FMEA) outputs.
• Assessing and reporting the impact of a process technology on OM performance e.g. IoT, Industry 4.0, RFID

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