Operational Analysis Review Form
Administrative Information
New Healthcare Program
Agency Sponsor for this New Healthcare Program
Date of Sponsor’s Operational Analysis
1. Vision Statement
The strategic plan for this new healthcare service aims to further the following organizational vision:
Purpose: The vision statement gives a long-term and inspirational view of what’s to be accomplished by this program. It reflects what would be an ideal result for the community and the greater implications throughout society for this health-care initiative.
Example: Providing health care that is appropriate and accessible for all homeless people, enabling them to reach their fullest health and human potential, and creating healthy communities in which no one has to experience homelessness
2. Mission Statement
The mission of ________________________ is to:
Purpose: The mission statement outlines specific goals and focus areas for the health system within a short to medium term. It should express clearly the purpose of the program, its key objectives, and how it intends to meet the needs of the target population.
Example: Providing comprehensive, compassionate, accessible healthcare to homeless individuals. Emphasis on prevention with active community resources in mental health and chronic disease management, supported appropriately through collaborative partnerships
3. Identify 3 potential strategic goals/directions to guide development of your strategic plan.
Purpose: This section should cover the administrative activities that occur in order to support the program, such as leadership structure, staffing, management of the program, internal communication strategies, and descriptions of responsibilities for oversight among others.
Example
o Hiring of medical professionals, social workers, and administrative staff
o Partnerships with local shelters, nonprofits, and government organizations
o A case management team for comprehensive care with the individual
o Meetings for evaluating and working out the strategy regarding the progress of the program.
4. Program Description
Provide a brief summary of the planned new healthcare program and a description of the business processes it supports.
Purpose: Funding This section describes how the program will be funded, financial management practices, and budgetary requirements. It may also include cost-control strategies and financial sustainability.
Example:
o Identify funding sources such as government grants, charitable organizations donations, and local business partnerships.
o Budgeting for staffing, medical supplies, outreach programs, and administrative expenses.
o Develop an expenditure-tracking system with periodical reviews to ensure that value for money is secured.
5. Customer Satisfaction
5a. Identify the end-users of the investment in this new healthcare program.
• Purpose: This section lays out the legal and regulatory considerations put in place to ensure related healthcare laws, privacy laws, and other regulations on the same are followed to the latter. This includes the management of liability and risks.
Example:
• Compliance with all HIPAA regulations related to patient privacy.
• Ensure health providers are properly licensed and credentialed to provide services
• Create a liability release for Volunteers and Unlicensed staff.
• Consideration of possible concerns about consent for homeless persons who may not be deemed capable of giving consent verbally.
5b. Briefly describe the process used to assess end-user/customer satisfaction (i.e., decreased ED usage, improve primary care access, satisfaction surveys, etc.)
6. Strategic Goals
6a. How does the investment in this new healthcare program support to the Organization’s strategic goals?
Purpose: Clinical activities include direct healthcare services for diagnosis, treatment, and follow-up. This section needs to outline the clinical services offered to homeless people and how they are integrated into general healthcare services.
Example:
• Health screening and physical exams among new clients.
• Disease management programs for chronic illnesses such as diabetes and hypertension.
• Mental health services, including counseling and substance use treatment.
Medical care and preventive services, including vaccination and cancer screening
6b. How could this investment be combined with others to better meet the Organization’s strategic goals?
6c. Discuss any potential risks associated with this new healthcare program.
7. Financial Performance
7a. Discuss any budgetary constraints/issues associated with this new healthcare program and how they will be managed.
Purpose: It highlights the main stakeholders whose interest or dependence on the success of the program is relevant, also in terms of their needs and the manner of their engagement.
Example:
o Stakeholders: Homeless persons, healthcare providers, social service organizations, local government, donors, community leaders.
Engagement: Community outreach on a regular basis, advisory councils, partnerships with advocacy groups, collaboration with city officials to align with larger public health initiatives
7b. What is the potential for unexpected costs, cost savings, or cost avoidance?
8. Technological Considerations
8a. Identify if the Organization explored technological alternative methods for achieving the same mission needs that could be met by launching the new healthcare program.
Purpose: Identify resources necessary for the successful implementation and sustainability of the healthcare program-human, material, technological, and financial.
Example:
o The human resources would involve doctors, nurses, social workers, administrative staff, volunteers.
o Material resources comprise medical supplies, clinic space, mobile health units, and patient transportation.
o Technological resources include electronic health records or EHR systems, telemedicine platforms, and mobile health applications.
o FINANCIAL RESOURCES: fund to operate costs, staff salaries, and patient services.
8b. Identify and briefly describe planning that may be required related to system upgrade or system re-engineering required to support this new healthcare program.
9. Operational Analysis
Discuss availability, reliability, and maintainability for each component.
9a. Administrative support
• Purpose: Identify major milestones and timeline for program implementation. This should cover the planning, service delivery, and evaluation stages.
• Example:
o Phase 1 (3-6 months): This has involved planning the program, recruiting staff, developing partnerships, and piloting services.
o Phase 2 (6-12 months): Full-scale implementation, community outreach, and initial service delivery.
o Phase 3 (1-2 years): follow-up, evaluation, and adjustment based on program performance.
9b. Financial support
Availability:
Reliability:
Maintainability:
9c. Legal consideration
Availability:
Reliability:
Maintainability:
9d. Clinical activities
Availability:
Reliability:
Maintainability:
10. Policy Examination – for each section below evaluate the policies and indicate if evidence of structural discrimination is noted in the policies? Yes or No? Include a rationale for the answer you selected. If you answered yes, describe the changes that need to be made to the policy.
10a. Administrative Policy
• Purpose: Indicate here how the success of the program is defined and what kind of measurements are taken to determine its effectiveness. Here, both qualitative and quantitative measures must be included.
• Example:
Quantitative: Quantitative: number of homeless individuals served, reduction in hospital readmission rates, improvement in chronic disease management, patient satisfaction scores.
10b. Financial Policy
Qualitative: input from homeless persons, health care providers, and community organizations.
10c. Legal Policy
10d. Clinical Policy
Ongoing surveys, one-on-one focus groups, tracking of health outcomes-e.g., improved mental health, increased access to housing, reduction in utilization of emergency departments
