Health and Social Care Learning Resources Units Covered Unit 14: Effective Communication in the Workplace Unit 15: Handling Information Unit 11: Comments and Complaints in Adult Care Learning Resources Website and resource Website for current government legislation: www.legislation.gov.uk Standard 6 of the Care Certificate: Skills for Care CQC: CQC Guidance Skills for Care: Complaints: Complaints Guidance Helpful hints and tips Section one: Theoretical models of […]



