Scenario and Activity (LO1) The hospitality industry in the United Kingdom is represented by the country`s hotels, pubs, restaurants, tourism companies, and tourist attractions. The market size of the United Kingdom`s fast food
Unit 2 Managing the Customer Experienc Introduction The aim of this unit is to provide students with background knowledge and understanding of how hospitality businesses manage the customer experience from the initial needs analysis through to after-sales follow-up. Reflecting modern business practices, the assignment tasks do not rely solely on written and presentational activities. They are […]