Roles and Responsibilities for Clinic Expansion
Two years have now passed since the clinic opened successfully. The clinic has now decided to expand its hours of service to 8 p.m. each day. The additional 3 hours will require additional staffing based on the following duties and competencies needed to meet this expansion of service, both for medical personnel and for health management personnel:
Receiving and checking in patients (staff of 1)
Examining, diagnosing, and treating patients (staff of 1)
Billing patients and insurance companies (staff of 1)
Observing and recording patient behavior and counseling and educating patients and families (staff of 2)
Packaging pharmaceuticals for distribution to patients (staff of 1)
Obtaining insurance authorization from patients and maintaining patient records (staff of 1)
Ensuring all patients receive effective care (staff of 1)
Marketing the clinic’s new hours (staff of 1)
Delegate the roles and responsibilities necessary for the clinic’s expansion of business hours. Justify your delegation.
Explain why workforce motivation is especially important in this type of situation.
From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles.
Your response should be 4–5 paragraphs in length.
Roles and Responsibilities for Clinic Expansion
Two years have now passed since the clinic opened successfully. The clinic has now decided to expand its hours of service to 8 p.m. each day. The additional 3 hours will require additional staffing based on the following duties and competencies needed to meet this expansion of service, both for medical personnel and for health management personnel:
Receiving and checking in patients (staff of 1)
Examining, diagnosing, and treating patients (staff of 1)
Billing patients and insurance companies (staff of 1)
Observing and recording patient behavior and counseling and educating patients and families (staff of 2)
Packaging pharmaceuticals for distribution to patients (staff of 1)
Obtaining insurance authorization from patients and maintaining patient records (staff of 1)
Ensuring all patients receive effective care (staff of 1)
Marketing the clinic’s new hours (staff of 1)
Delegate the roles and responsibilities necessary for the clinic’s expansion of business hours. Justify your delegation.
Explain why workforce motivation is especially important in this type of situation.
From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles.
Your response should be 4–5 paragraphs in length.
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