Describe how the project quality plan has been developed, :
• Refer to key project requirements/objectives/needs considered for quality planning
• Identify major inputs into the plan
• Mention any industry or organisational quality standards that have been taken into consideration
• Discuss involvement of key stakeholders (specifically mention what stakeholders) in the development of the plan.
Organisation, responsibilities and interfaces
Describe the primary roles and responsibilities of the project team and other key stakeholders as related to project quality management. It could include: coaching, mentoring, auditing processes, project reviews, provision of key knowledge and expertise.
Quality Planning
This section is an overview of your project quality planning. Include:
• A summary of the key quality standards relevant to the project; mention expectations from customers, key stakeholder or client; critical success factors.
• Add information about your overall approach to QA and QC: do you have identified key points to undertake QA and QC activities? How are you communicating
findings to key stakeholders (specifically mention the stakeholders)?
Tools, environment and interfaces
List and define the quality tools that will be used to measure project quality and level of performance to define quality standards/metrics (specify if they will be used for quality assurance (QA), control (QC) or both (QAC)). Include how they will be applied to your project under ‘application’.
Quality Assurance
• Your plan for QA: timing, tools and techniques that will be utilised, key personnel that will perform QA. Any relevant information on how you will analyse the data.
• Your approach to remedial actions if quality gaps between current and desired performance, are identified.
Quality Control
• Your plan for QC: at what time it will be performed, tools and techniques that will be utilised, key personnel that will perform QC. Any relevant information on how you will analyze the data.
• Include your process for recording the QC data and how they will be communicated to relevant stakeholders.
• What process do you have in place if it is determined that at the end of the project quality standards do not comply with the standards defined in your plan?
Making appropriate reference to your project quality plan.
Discuss what you would do if the following happened at execution phase:
1. When monitoring quality assurance processes, you find out that one of your deliverables was not properly quality assured and that it does not meet the quality requirements as defined by your project plan. You are three weeks from completing your project. Refer to your project plan and discuss the following.
a. Indicate what project deliverable you have chosen to discuss:
b. Analyse the impact of the issue on your project progress. Consider risks, resource requirements, interdependencies, cost, quality and so forth.
c. Identify and describe what actions need to be undertaken to address the situation and maintain project objectives.
d. Discuss how you the quality assurance process should have been applied to this deliverable.
e. Discuss how you are informing relevant stakeholders (mention which ones based on your project) about the issue.
2. After one month into the project, the lack of project management experience of the project team is undermining the success of the project. You have determined that the team is not performing quality assurance processes as instructed and they are not providing you with correct and current progress reports. What remedial actions would you undertake?
Consider your project, your project quality planning document and reflect on the issues addressed in the previous questions (assume that the scenarios in question 1 and 2 happened during the execution phase of your project).
3. Address the following (ALL points MUST be discussed)
a. How would you identify and document quality management issues and recommend improvements for future projects?
b. Consider that you have now completed your project and you are preparing your project review report.
c. Write an evaluation report on the quality plan (to include lesson learned and recommendations for future projects) addressed to your client.
