Question 1 ( 7 marks)
The workplace is becoming more and more diverse than ever, owing to the impact of worldwide economic integration, also known as globalization, which has now made the world a global village. In the light of this statement, explain the benefits of diverse workforce and barriers to inclusion. Answer this question in not more than 400 words.
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Question 2 (7 marks)
While the use of teams appears to offer many benefits, teams may not be the most suitable approach for all organisations. In the light of this statement, explain the difficulties and challenges of changing to a team-based organisation. Answer this question in not more than 400 words.
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Question 3 (11 marks)
Scenario: With 270,000 employees in 22 countries, Aramark wanted to better motivate its employees who clean airplanes for Delta and Southwest Airlines. Turnover of the low-paid, largely immigrant staff was high while morale was low. Wallets and other valuables left on planes disappeared. After 5 years of efforts to increase motivation, revenue rose from $5 million to $14 million.
Describe ‘need hierarchy theory’ and what it recommends about improving motivation in organisations. Based on the above scenario, if you were the manager of Aramark, what would you do to motivate them? Explain some possible barriers to the effectiveness of your motivation ideas. What could you do to overcome them? Answer this question in not more than 700 words.
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Question 4 (11 marks)
Scenario: When Melvin Wearing obtained the Chief of Police position, morale was terrible, and communication between the chief’s office and the officers was often through union grievances. Wearing wanted to show his pride in police work. He upgraded the department’s technology, raised standards in the training academy, and increased the department’s diversity. The department has earned four national and international awards for community policing.
Based on the above scenario, explain the approaches of leadership, and explain how Chief Wearing has demonstrated a transformational leadership style in his role as a police chief. If you were Melvin Wearing, how can you exhibit a transformational leadership style in your role as a police chief? Answer this question in not more than 700 words.
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Question 5 (7 marks)
Political behaviour in organisations presents positive and negative, ‘nice and nasty’ faces to the observer and to recipients or victims. As most management behaviours, organisation politics can have dual impacts including benefits and costs. With reference to the above fact, explain the causes and consequences of political behaviours. Answer this question in not more than 400 words.
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Question 6 (7 marks)
In today’s variable working environment, organizational structure and learning organization occupy a central place in the management of organizations. Organizational structures are considered as important components of organizations due to their significance on the effectiveness of operations and performing of goals. With reference to the above situation, explain the differences between mechanistic and organic structures of organisation with examples. Answer this question in not more than 400 words.
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END OF FINAL ASSESSMENT
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