Identify a communications difficulty that occurred when you used an electronic channel (Email or SMS) that you believe would not have occurred had you delivered the message in a face-to-face meeting. What was there about the use of the electronic channel that was at the heart of the problem that is not an issue when talking face-to-face? If you have an opportunity to send the same kind of message again by an electronic means, what would you do differently, and why?
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